---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Disable Dynamic Translation for LLM Virtual Agent conversations

# Disable Dynamic Translation for LLM Virtual Agent conversations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable dynamic translation of chat messages into English before they are sent to the large language model in generative AI topics to support users who speak other languages.

## Before you begin

You must have Dynamic Translation for Virtual Agent installed and active for your Virtual Agent. For more information, check out
.

Role required: admin

## About this task

Dynamic Translation is enabled by default.

There are certain limitations of Dynamic Translation for Virtual Agent. Catalog item names aren't automatically translated, and only languages configured for language detection will be recognized.

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter.
2. Select the magnifying glass icon () to expand the column search row.
3. In the Name column, enter <kbd class="ph userinput">sn_generative_ai.disable_dynamic_translation</kbd> and then press Enter to search.
4. Open the matching record.
5. Set the property value to <kbd class="ph userinput">true</kbd>.
6. Select Save to save the record.

## Result

Chat requester utterances are translated into English before being sent to the LLM, and output messages are translated back into the requester's preferred language.