--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Generative AI Controller tables # Generative AI Controller tables {#ariaid-title1} Release version: Australia Updated July 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Generative AI Controller use dedicated tables to log AI activities and track AI usage across the platform. ## Generative AI Log \[sys_generative_ai_log\] table {#generative-ai-controller-tables__section_iyj_d3f_m3c} Logs generative AI prompts, responses, and edited responses for debugging LLM calls. Log records are retained for 180 days. HR-related log entries are restricted to HR administrator to protect sensitive information.{#generative-ai-controller-tables__table_izj_53f_m3c__entry__3} | Column | Data type | Description | |-|-|-| | Additional Data | String | Contains concatenated values for actions performed on the generated LLM response, such as copied or edited. This field is populated through the feedback API. | | Caller | String | Contains information about the calling application that generated the log entry. | | Completed At | Date/Time | Timestamp when the generative AI execution completed. | | Conversation | Reference | Reference to the conversation this log is part of. | | Created | Date/Time | Date and time when the log entry was created. | | Created By | String | Contains user information that initiated the execution or flow. | | Definition | Reference | Reference to the capability definition responsible for generating the log entry. | | Derived Scope | Reference | Associated scope of the application that generated the log entry. | | Domain | Domain ID | Domain associated with the execution that generated the log entry. | | Domain Path | Domain Path | Path associated with the domain from where the capability is executed. When domain separation is enabled, this column is automatically populated by the platform. | | Edited Response | String | Captures the edited version of the response when a user modifies it. | | Error | String | Error message, if the request encountered an error. | | Error Code | String | Error code associated with the error message. | | External | True/False | Indicates whether the log entry is for a request sent to an external third-party LLM provider. The default value is False. | | Feedback | Choice | Feedback on the LLM response. Possible values: Accepted, Rejected, Ignored, SlightlyPositive, SlightlyNegative, LikelyPositive. | | Feedback Timestamp | Date/Time | Timestamp when the feedback was submitted. | | Gen AI Usage Log | Reference | Reference to the Gen AI Usage Log. | | Metadata Document | Document ID | Document ID for metadata used for the requested execution, if only a single document is used. | | Metadata Documents | Glide List | Document IDs for metadata used for the requested execution, if multiple documents are used. | | Metadata Table | Table Name | Table name for the metadata. | | Model Name | String | Name of the model used for processing the generative AI request, such as gpt_large, claude_small, or gemini_small. | | Model Version | String | Version of the LLM model used. | | Output Metadata | String | Metadata received from the model or LLM, including tokens, processing time, and response time. | | Prompt | String | Final prompt passed to the model. | | Prompt Config | Reference | Reference to the prompt configuration, which contains settings such as model and temperature used in the request to the LLM. | | Prompt Token Count | Integer | Number of tokens used in the prompt. | | Response | String | The response generated by the LLM. | | Response Token Count | Integer | Number of tokens in the response. | | Skill Config Id | Reference | Reference to the skill configuration. | | Source | String | Source feature responsible for the execution, such as ChatSummary, Now Assist in AI Search, or WWNA: Refine. | | Started At | Date/Time | Timestamp when the generative AI execution started. | | Status | String | Status of the AI log. Possible values: Success, Error. | | Target Language | String | Target language for the AI log. | | Time Taken | Integer | Time taken for the AI log process. | | Untranslated Prompt | String | The untranslated version of the prompt. | | Updated | Date/Time | Date and time when the log entry was last updated. | | Updated By | String | User who made updates to the log. | | Updates | Integer | Number of updates made to the log record. | [Table 1. Generative AI Log \[sys_generative_ai_log\]] {#generative-ai-controller-tables__table_izj_53f_m3c} ## Gen AI Usage Log \[sys_gen_ai_usage_log\] table {#generative-ai-controller-tables__section_rxf_1lf_m3c} Tracks each use of an AI capability on the platform. Use this log to monitor how your organization consumes assists, review trial assist usage, and understand generative AI activity at the user or team level. To access the log, enter sys_gen_ai_usage_log.list in the navigation filter.{#generative-ai-controller-tables__table_nn5_plf_m3c__entry__3} | Column | Data Type | Description | |-|-|-| | Assists | Integer | Number of assists used or consumed. | | Created | Date/Time | Date and time when the log entry was created. | | Created By | String | Contains user information that initiated the execution or flow. | | Document | Document ID | Document ID for metadata used for the requested execution. | | Document Table | String | Table name for the document table. | | Domain | Domain ID | Domain associated with the execution that generated the log entry. | | Domain Path | Domain Path | Path associated with the domain from where the capability is executed. | | Execution Type | Choice | Type of execution. Possible values: Test, Evaluation, Auto Prompt Tuning. | | Feature | Reference | Source feature for the assist usage. | | Line Item Name | String | License line item name associated with the assist usage. | | License Name | String | License name associated with the assist usage. | | Plugin Name | String | Plugin name that the feature responsible for the assist usage is part of. | | Skill Config Id | Reference | ID of the skill responsible for the assist usage. | | Status | Choice | Status of the usage log. Possible values: Completed, Pending. | | Strategy | Choice | Strategy used for pricing the assist usage. | | Trial Assists | Integer | Number of assists counted as trial assists. | | User | Reference | User associated with the assist usage. | [Table 2. Gen AI Usage Log \[sys_gen_ai_usage_log\]] {#generative-ai-controller-tables__table_nn5_plf_m3c}