---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Generative AI Controller

# Generative AI Controller {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Generative AI Controller

Generative AI Controller enables ServiceNow customers to integrate their applications with third-party large language models (LLMs).
It provides governance, protection, and logging of generative AI requests to ensure secure and compliant use of AI capabilities within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **LLM Integration:** Configure connections to preferred external LLM providers to leverage generative AI functionality.
* **Data Privacy and AI Guardian Controls:** Manage data privacy settings and AI oversight to safeguard sensitive information and control AI outputs.
* **Activity Monitoring:** Access logs to monitor generative AI activities, supporting transparency and auditability.
* **Support and Troubleshooting:** Access resources such as the ServiceNow Community, Known Error Portal, and Customer Service for assistance.

## Important Considerations

* **AI Limitations:** Since AI models generate predictions based on data patterns, outputs may not always be accurate or appropriate. Customers must test and oversee AI-generated results, especially in high-impact areas like healthcare, finance, legal, security, and infrastructure.
* **Data Processing:** Using the application involves transferring data from customer instances to centralized ServiceNow environments or third-party cloud providers. This is managed under ServiceNow's internal policies to ensure compliance and security.
* **Data Collection:** ServiceNow collects inputs, outputs, and edits from AI interactions to improve AI technologies. Customers have the option to opt out of future data collection.
* **Compliance:** Users must adhere to ServiceNow's AI Acceptable Use Policy, which governs responsible AI usage and may be updated periodically.

## Next Steps for Customers

To get started, configure the Generative AI Controller by setting up your preferred LLM provider and managing privacy and governance settings. Monitor AI activity through logs and review AI outputs carefully before applying them in your workflows. Leverage available resources for building custom generative AI skills and workflows to maximize the value of AI integration within your ServiceNow applications.  
Use Generative AI Controller to integrate your ServiceNow applications with third-party large language models (LLMs) and manage how generative AI requests are governed, protected, and logged.

## Get started {#generative-ai-controller__section_tc5_2v3_wwb}

Configure Generative AI Controller to set up your preferred external LLM provider, manage data privacy and AI Guardian controls, and monitor generative AI activity through logs. For more information about building custom generative AI skills and workflows, see [Generative AI skills](https://www.servicenow.com/docs/tHKlq54FkdU2RwLiTObdMQ "Generative AI skills use large language models to enterprise data to complete tasks within workflows. You can activate and configure skills, or build custom skills for your organization.").

|-|-|-|
| [Explore Explore generative AI concepts and terminology.](https://www.servicenow.com/docs/uXIVGLX_mnXAPdsZCiqh3Q "Learn how Generative AI Controller works as the control and visibility layer for all generative AI requests across your ServiceNow applications, what it controls, and how it integrates with third-party LLM providers.") | [Configure ![]() Configure Generative AI Controller provider capabilities.](lIlTQKb~ruzatKofpeeI4A "Configure Generative AI Controller providers and capabilities.") | [Reference ![]() Reference for Generative AI Controller.](c4O8DxLB3hsQV1tT7ZR5EA "Reference topics provide information about Generative AI Controller tables, and properties.") |
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## Troubleshoot and get help {#generative-ai-controller__section_yc5_2v3_wwb}

* [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#generative-ai-controller__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#generative-ai-controller__p_kv2_nfg_h1c}

## Data processing {#generative-ai-controller__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#generative-ai-controller__p_lv2_nfg_h1c}

## Data collection {#generative-ai-controller__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#generative-ai-controller__p_jv2_nfg_h1c}