---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Control objective change AI agent

# Control objective change AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes
are required, and updates the control objective record after getting confirmation from the user.

## Workflow {#grc-control-objective-change-agent-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to control objective change agent.

1. Greet the user and fetch the control objective based on the provided sys_id.
2. Review the control objective's description and supplemental guidance fields to determine if updates are needed.
3. If the control objective is up to date, provide the user with an option for a manual update.
4. If the control objective is requires an update, provide recommendations.
5. Based on user's responses, update control objectives. Loop if necessary.
6. Inquire about the next item. Loop until finished.
7. Ending message.
{#grc-control-objective-change-agent-ai-agent__ol_hcp_qwx_njc}

For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US)  
{#grc-control-objective-change-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Fetch control objective details :   Get list of impacted control objective :   Mark control objective as reviewed :   Update control objective details Generative AI skill :   Validate and recommend control objective field values |
| Allowed user roles The specific user roles that can access this AI agent. | sn_grc_sharegenai.compliance_library_aiagent_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_compliance.manager, sn_grc_sharegenai.compliance_library_aiagent_user |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Enable the AI agent for the ServiceNow Otto panel. |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US)