--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Group Action Framework # Group Action Framework {#ariaid-title1} Release version: Australia Updated August 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Group Action Framework The Group Action Framework (GAF) is an intelligence feature within the ServiceNow AI Platform designed to group related records---such as incidents, cases, and knowledge base articles---and apply actions to these groups using Large Language Models (LLMs). GAF enhances AI-driven workflows by clustering similar records, labeling clusters with meaningful topic names, and selecting representative records to optimize AI processing. Show full answer Show less This approach improves the consistency and quality of AI-generated results, reduces the cost associated with LLM calls by focusing on representative records, and scales efficiently to handle large datasets. ## Key Features * **Two Core Processes:** * *Grouping process:* Identifies clusters of related records. * *Actioning process:* Maps new records to clusters and selects representative records for further processing. * **Topic-Labeling:** Uses LLMs to assign human-readable labels to clusters improving identification and usability. * **Modular Skills:** GAF uses several specialized skills exclusively for its operations: * *Grouping skill:* Clusters records using machine learning. * *Topic-labeling skill:* Provides readable cluster labels. * *Action strategy skill:* Chooses representative records. * *Action mapper skill:* Runs LLM inference on representative records to generate summaries. * *Action reducer skill:* Aggregates summaries into a single cluster summary. * **Integration with ServiceNow Otto for AI Search:** GAF can use AI Search to enhance effectiveness and as a fallback mechanism. When enabled, AI Search optimizes clustering capacity (up to 500,000 records) and improves recall speed. * **Configurable Grouping Inputs:** Customers can define the source table, fields for clustering, filter conditions, and enable features such as taxonomy and HTML preprocessing to tailor clustering behavior. * **Advanced Clustering Parameters:** Parameters for dimensionality reduction (UMAP) and clustering (HDBScan) allow fine-tuning of how records are compared and clustered. Default settings are appropriate for most use cases. ## Practical Use and Troubleshooting * **Log Tracking:** GAF activity is logged in the Generative AI Log and system logs filtered by the GAF scope, helping administrators monitor and troubleshoot framework operations. * **Known Limitations:** GAF currently does not support domain separation. By implementing GAF, ServiceNow customers can efficiently manage large volumes of related records, improve AI workflow quality, and reduce operational costs through optimized record grouping and processing. Group Action Framework (GAF) is an intelligence feature on the ServiceNow AI Platform that groups related records and applies actions to them using LLMs. ## GAF overview GAF is composed of two processes. The grouping process identifies clusters of similar records (incident, cases, KB articles, and the actioning process maps) new records to clusters and selects the representative record. Topic-labeling occurs during the setup process and labels the different clusters, which form the Description field of records on the GAF record groups \[sn_gaf_record_group\] table. GAF processes together benefit your AI agents and generative AI features in multiple ways. * Improves consistency and quality of agentic and generative AI features by using the best examples from groups of records. * Reduces the cost of LLM calls by only executing on the representative records. * Scales to accommodate large amounts of data because selected records can represent any size cluster. ## Skills used in GAF Multiple skills are involved in GAF setup and execution. They are modular, so not all executions will use all skills, but they can be used together in tandem. These skills are used exclusively for GAF and currently cannot be included on their own in custom agentic workflows. Grouping skill : Clusters related records using machine learning techniques. Topic-labeling skill : Adds human-readable names to the clusters using an LLM to make the clusters easier to identify. Action strategy skill : Selects representative records from each cluster for the mapper and reducer skills to use. Action mapper skill : Runs LLM inference calls for the selected representative records, producing a record summary for the selected records. Action reducer skill : Uses the generated summaries created by the mapper skill to produce a single summary for the entire cluster. ## GAF and ServiceNow® Otto for AI Search GAF uses AI Search to improve its effectiveness and can use it as a fallback option in case GAF does not return any results. GAF can work without ServiceNow Otto for AI Search, but if it is enabled then GAF has optimized prediction. The optimized prediction feature increases clustering capacity up to 500,000 records and improves recall speed. See [Install ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=install-now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Set up AI Search for Group Action Framework](https://www.servicenow.com/docs/a1DromQkQu4HmQqEXzAaSw "Configure AI Search to enable Group Action Framework (GAF) to improve quality and consistency of agentic AI and generative AI on the ServiceNow AI Platform.") for more information on configuring AI Search for GAF. ## Grouping inputs When you configure GAF, the Grouping inputs record in the Now Assist Skill Config Var Set defines what records are clustered and how clustering behaves. The default values work for most configurations, but the following parameters are available if you need to adjust them. Table : The source table whose records are clustered. For example, the Incident \[incident\] table for ServiceNow Otto for ITSM. Fields : The field or fields used as the basis for clustering. GAF compares the content of these fields across records to identify similar ones. Filter : Conditions that determine which records from the source table are included in the grouping. You should have at least 2,000 records after filters are applied for clustering to complete successfully. Use taxonomy : When enabled, applies a taxonomy to improve the categorization of clusters. HTML Preprocessing : When enabled, strips HTML markup from field content before clustering. Enable this if your source records contain HTML-formatted text. Dimensionality reduction parameters (UMAP) : Controls how GAF compares records to each other before clustering. The n_neighbors parameter \[2--100\] sets how many similar records GAF considers when deciding which cluster a record belongs to. The n_components parameter \[5--100\] sets how many characteristics of each record GAF tracks during that comparison. Clustering parameters (HDBScan) : Controls how clusters are formed from the compared records. The min_samples parameter \[2--10\] sets how many similar records must exist before GAF treats a pattern as a real cluster rather than noise. The min_cluster_size parameter \[2--100\] sets the minimum number of records required to form a cluster. The cluster_selection_epsilon parameter \[0.01--0.99\] controls how similar two clusters need to be before GAF merges them into one. Note: The default values for UMAP and HDBScan parameters work for most configurations. Larger, denser clusters represent more common issue patterns and are surfaced more frequently. GAF's retrieval logic also handles smaller clusters, so less common patterns are still accessible. ## Diagnosing and troubleshooting GAF To find logs where GAF is used on your instance, go to the Generative AI Log \[sys_generative_ai_log\] table and filter based on the skill that used GAF. You can also filter the Log \[syslog\] table for the scope containing sn-gaf. Actions performed by skills, AI agents, and agentic workflows that use GAF all generate logs. For more information about common errors and possible resolution steps, see [Troubleshooting GAF](https://www.servicenow.com/docs/8zllgQyioQnfZOyMvgP~~w "Troubleshoot common errors associated with configuring GAF, such as failed action strategy job trigger or the scheduled job failing to execute."). ## Additional information GAF does not support domain separation at this time.