---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Download and install ServiceNow Arc

# Download and install ServiceNow Arc {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install ServiceNow Arc on a Mac with an M-series processor to use the AI desktop agent on your computer.

## Before you begin

Role required: sn_app_cowork.admin or sn_app_cowork.user

## Procedure

1. Navigate to AllServiceNow ArcDownloads.
2. Download the Mac installer.  
   Note:  
   ServiceNow Arc is only available for macOS that uses M-series processors, such as M1, M2, M3, and M4.
3. Go to your Downloads folder and select ServiceNow Arc installer package.
4. Open the ServiceNow Arc installer package.
5. On the Introduction screen, select Continue.
6. On the Installation Type screen, select Install to perform a standard installation in your home folder.
7. **Optional:** Select Change Install Location to select a destination.
8. On the Destination Select screen, select how you want to install the software.
   * Install for all users of this computer: Installs Arc for every user account on the computer.
   * Install for me only: Installs Arc in your home folder. Only you can use the software.
   * Install on a specific disk: Installs Arc on a disk that you choose.
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9. Select Continue.
10. After the installation completes, select Close.
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## What to do next

After you install Arc, it keeps itself up to date. It checks for updates at startup, during onboarding, every 30 minutes, and when you check for updates from Settings.

A required update shows the Update and Restart screen, and you install the update before you continue. An update found in the background appears as a notification that you can dismiss. Arc verifies the signature of each update before it installs.

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