---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Enable AI
ft:clusterId :
- platai
bundleId :
- platai
workflow :
- Platform
---
# Integrate voice assistant with 3CLogic
# Integrate ServiceNow voice assistant with 3CLogic {#ariaid-title1}
Release version: Australia
Updated May 22, 2026
 2 minutes to read
Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the 3CLogic voice service.
## Before you begin
* Create a voice assistant. See [Create an AI voice assistant](https://www.servicenow.com/docs/wuDnVaIDsOTK1B7SuSztBw "Create an AI voice assistant to enable natural, conversational voice interactions between users and AI voice agents.") for more information.
Role required: sn_aia.admin
## About this task
Connect your 3CLogic voice service to a ServiceNow voice assistant using the WebSocket communication channel. When the integration is complete, incoming calls routed through 3CLogic are handled by the AI voice agent. When call handling is
complete, the integration supports transferring the caller to a live agent queue.
## Procedure
1. Navigate to AllConversational InterfacesAssistant DesignerAssistants.
2. Find the voice assistant that you want to connect to 3CLogic and select Edit.
3. Select Communication channels from the guided setup navigation.
4. In the Provider application field, select the provider application to deploy the voice assistant to.
5. Select the Telephony provider tab.
6. From the Select communication channels dropdown, select WebSocket.
7. From the CCaaS provider dropdown, select 3CLogic.
The following read-only fields are generated. Copy these values to your 3CLogic account to complete the integration.
{#integrate-voice-service-with-3clogic__table_3clogic_form_fields__entry__2}
| Field | Description |
|-|-|
| URL | Autogenerated WebSocket URL to connect the 3CLogic voice service to the voice assistant. |
| Client ID | Generated client ID to authenticate requests from 3CLogic to the voice assistant. |
| Client Secret | Generated client secret to authenticate requests from 3CLogic to the voice assistant. |
[Table 1. 3CLogic configuration fields]
{#integrate-voice-service-with-3clogic__table_3clogic_form_fields}
8. Enable context data persistence for the voice service.
1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service.
2. If the attribute exists, open it and set Value to true.
Figure 1. Setting persist_context_data to true
3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`.
To copy the `sys_id`, right-click the record header bar and select Copy sys_id.
4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click New, set Deployment Configuration to the `sys_id` you copied, Name to persist_context_data, and Value to true, then click Submit.
9. In your 3CLogic account, paste the URL, Client secret, and Client id into the corresponding fields.
10. Complete any additional configuration required in your 3CLogic account.
For provider-side configuration steps specific to your 3CLogic deployment, contact [3CLogic customer support](https://www.3clogic.com/customer-support/).
## Result
The 3CLogic voice service is connected to your ServiceNow voice assistant. Incoming calls routed through 3CLogic are handled by the AI voice agent, which responds with a greeting and processes the caller's requests.
Note:
Call recording is not available for 3CLogic integrations.
## What to do next
For live agent transfer configuration and advanced 3CLogic settings, contact [3CLogic customer support](https://www.3clogic.com/customer-support/).
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