---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Box legal hold management AI agent

# Box legal hold management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent manages Box legal hold policies. It creates, updates, unassigns, and removes policies and looks up policies and policy assignments.

## Workflow {#inth-box-box-legal-hold-management-ai-agent__vmwiipxnneoq}

The agent helps the user manage legal hold policies in Box.

1. Ask the user what they want to do and collect the details the action needs, such as the policy or assignment ID.
2. Look up a legal hold policy by ID or list all policies.
3. Look up a policy assignment by ID or list assignments.
4. Create a new legal hold policy or update an existing one.
5. Unassign a legal hold policy.
6. Remove a legal hold policy.
7. Report the outcome to the user, including details of any error.
{#inth-box-box-legal-hold-management-ai-agent__ol_sag_hbc_ydp}  
{#inth-box-box-legal-hold-management-ai-agent__vmwiipxnneoq__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Create Legal Hold Policy :   Look up All Legal Hold Policies Stream :   Look up Legal Hold Policy Assignment by ID :   Look up Legal Hold Policy Assignments Stream :   Look up Legal Hold Policy by ID :   Remove Legal Hold Policy :   Unassign Legal Hold Policy :   Update Legal Hold Policy |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Box Spoke](https://www.servicenow.com/docs/access?context=box-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)