---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Catalog item creation AI agent

# Catalog item creation AI agent {#ariaid-title1}

Release version: Brazil  
Updated October 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent creates service catalog items for applications from Microsoft Intune, Jamf, and Microsoft Endpoint Configuration Manager. It configures the software model, identifies or creates the target groups or collections, and creates the software configuration and catalog item.

## Workflow {#inth-csdv2-catalog-item-creation-ai-agent__xjqiontjrzlh}

The agent helps the user create a service catalog item for an application that is managed in Microsoft Intune, Jamf, or Microsoft Endpoint Configuration Manager.

1. Ask the user for the application name if they haven't provided it.
2. Look up the application and, if several match, show them grouped by provider and server and ask the user to choose one.
3. Identify the software model type and configure a Client Software Distribution software model, or ask the user to choose a Software Asset Management software model.
4. Find the install and, where applicable, uninstall groups or collections for the application's provider, and ask the user to choose one when several are found.
5. Offer to create a group or collection when none exists, collecting the required details such as type, limiting collection, deploy purpose, and enforcement deadline.
6. For Microsoft Intune applications, ask whether the deployment is user-based or device-based.
7. Create the software configuration and the catalog item, and report the catalog item's sys_id to the user.
{#inth-csdv2-catalog-item-creation-ai-agent__ol_eec_rnz_cek}  
{#inth-csdv2-catalog-item-creation-ai-agent__xjqiontjrzlh__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Create Jamf Catalog item :   Create Microsoft Endpoint Configuration Manager Catalog Item :   Create Microsoft Intune Catalog item :   Look up Jamf Target groups Scripts :   Identify Software model :   Look up Computer Target group by Name :   Look up Mobile Target Group by Name :   Look up User Target Group by Name Subflows :   Configure CSD Software model :   Configure Jamf Target group :   Configure Microsoft Endpoint Configuration Manager Collection :   Configure Microsoft Intune group :   Configure SAM Software model :   Create Jamf Software configuration :   Create Microsoft Endpoint Configuration Manager Software Configuration :   Create Microsoft Intune Software configuration :   Look up Applications :   Look up Microsoft Endpoint Configuration Manager Collection :   Look up Microsoft Intune groups :   Look up SAM Software models |
| Allowed user roles The specific user roles that can access this AI agent. | sn_csd.CSD Admin |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_csd.CSD Admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Client Software Distribution 2.0 application](https://www.servicenow.com/docs/access?context=csd-app-2&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub solutions](https://www.servicenow.com/docs/access?context=solutions&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)