---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Google Drive file and folder management AI agent

# Google Drive file and folder management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent manages Google Drive files and folders. It looks up files, folders, and revisions, creates folders, copies and deletes items, updates metadata, and copies files between Google Drive and ServiceNow attachments.

## Workflow {#inth-google-drive-google-drive-file-and-folder-management-ai-agent__dghppmfiddhu}

The agent helps the user manage Google Drive content and move files to and from ServiceNow.

1. Ask the user what they want to do and collect the details the action needs, such as the file or folder.
2. Look up files, folders, a specific file, or items by name.
3. Look up a file's revisions, copy a revision as an attachment, or delete a revision.
4. Create a folder or copy a file.
5. Update a file or folder's metadata.
6. Copy a ServiceNow attachment to Drive or update it there, or copy a Drive or Docs file to an attachment.
7. Confirm the user's intent and delete a file or folder.
8. Report the outcome to the user, including details of any error.
{#inth-google-drive-google-drive-file-and-folder-management-ai-agent__ol_nae_iei_uan}  
{#inth-google-drive-google-drive-file-and-folder-management-ai-agent__dghppmfiddhu__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Copy Attachment to Drive :   Copy Doc File to Attachment :   Copy Drive File to Attachment :   Copy File :   Copy File Revision as Attachment :   Create Folder :   Delete File Revision :   Delete File or Folder :   Look up File :   Look up File Revisions Stream :   Look up Files Stream :   Look up Files or Folders by Name :   Look up Folders Stream :   Update Attachment to Drive :   Update File or Folder Metadata |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Google Drive Spoke](https://www.servicenow.com/docs/access?context=googledrive-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)