---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Jira Service Management Spoke AI agents

# Jira Service Management Spoke AI agents {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for Jira Service Management Spoke.
* **[Jira Service Management organization management AI agent](https://www.servicenow.com/docs/_ycoPS~0jxylzdh11WSQHA)**   
  This AI agent manages organizations in Jira Service Management. It creates and deletes organizations, adds and removes users, associates organizations with service desks, and looks up organizations and their users.
* **[Jira Service Management request management AI agent](https://www.servicenow.com/docs/uV~XjFUzqG6FNg4wgFj0cA)**   
  This AI agent manages Jira Service Management customer requests. It creates requests and comments, performs transitions, manages participants and subscriptions, and looks up requests, comments, attachments, status history, and SLA information.
* **[Jira Service Management service desk management AI agent](https://www.servicenow.com/docs/C2zOd1M~Ic4EdHFDHR030w)**   
  This AI agent retrieves Jira Service Management service desk configuration and manages customers. It looks up service desks, queues, issues in queues, request types, and request type fields, adds customers, and finds user account IDs.