---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft Exchange Online meeting scheduler AI agent

# Microsoft Exchange Online meeting scheduler AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent schedules meetings in Microsoft Exchange Online. It collects the attendees, subject, date, and time zone, finds times when attendees are available, and creates the calendar event.

## Workflow {#inth-ms-exchange-microsoft-exchange-online-meeting-scheduler-ai-agent__buqcxhqoczir}

The agent helps the user find an available time and schedule a meeting in Microsoft Exchange Online.

1. Ask the user for the attendees and look up their email addresses, asking the user to choose when a name matches more than one person.
2. Ask for the meeting title or subject if it isn't provided.
3. Ask for the meeting date or time if it isn't provided.
4. Use the time zone the user mentions or, if none is given, the user's own time zone.
5. Find meeting times when the attendees are available around the requested time or day, and ask the user to pick a slot when the requested time isn't free.
6. Create the calendar event and share the meeting time and a link to the meeting details.
{#inth-ms-exchange-microsoft-exchange-online-meeting-scheduler-ai-agent__ol_npr_lor_bjn}  
{#inth-ms-exchange-microsoft-exchange-online-meeting-scheduler-ai-agent__buqcxhqoczir__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Fetch full standard name of time zones :   Get Logged in User's Timezone :   Look up Attendees Emails Subflows :   Create Calendar Event :   Find Meeting Times |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Microsoft Exchange Online Spoke](https://www.servicenow.com/docs/access?context=ms-exch-online-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)