---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft OneDrive file management AI agent

# Microsoft OneDrive file management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent manages Microsoft OneDrive files.

## Workflow {#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__xseqcaxgmnbc}

The agent looks up items, copies files and folders, uploads and replaces files, handles large uploads, checks files in and out, manages versions, and copies files between Microsoft OneDrive and ServiceNow attachments.

1. Ask the user what they want to do and collect the details the action needs, such as the file or folder.
2. Look up items, or look up a file or folder by ID or path.
3. Copy a file or folder within Microsoft OneDrive.
4. Copy a ServiceNow attachment to Microsoft OneDrive, or copy a Microsoft OneDrive file or file version to an attachment.
5. Upload and replace a file, or upload a large file using an upload session.
6. Check the status of an upload session or delete it.
7. Check a file out or check it back in.
8. Restore a file version or delete one.
9. Report the outcome to the user, including details of any error.
{#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__ol_iey_xtv_ekq}  
{#inth-ms-onedrive-microsoft-onedrive-file-management-ai-agent__xseqcaxgmnbc__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Check In File :   Check Out File :   Check Upload Session Status :   Copy Attachment to OneDrive :   Copy Attachment to OneDrive Using Path :   Copy File or Folder Item :   Copy OneDrive File Version to Attachment :   Copy OneDrive File to Attachment Using File Path :   Create Upload Session :   Delete Upload Session :   Delete Version of a File :   Look up File or Folder Item Info by ID :   Look up File or Folder Item Info by Path :   Look up Items :   Restore File Version :   Upload Large File :   Upload and Replace File |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Microsoft OneDrive Spoke](https://www.servicenow.com/docs/access?context=onedrive-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)