---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Microsoft SharePoint Online folder management AI agent

# Microsoft SharePoint Online folder management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent manages Microsoft SharePoint Online folders. It creates, renames, looks up, and deletes folders, lists the files and subfolders in a folder, and shares or unshares folders with users or groups.

## Workflow {#inth-ms-sharepoint-microsoft-sharepoint-online-folder-management-ai-agent__ghtywqseqlhl}

The agent helps the user organize and share Microsoft SharePoint Online folders.

1. Ask the user what they want to do and collect the details the action needs, such as the site and folder.
2. Look up a folder, or list the files or subfolders in it.
3. Create a new folder or rename an existing one.
4. Share a folder with a user or group, or unshare it.
5. Delete a folder.
6. Report the outcome to the user, including details of any error.
{#inth-ms-sharepoint-microsoft-sharepoint-online-folder-management-ai-agent__ol_sac_pmy_pmc}  
{#inth-ms-sharepoint-microsoft-sharepoint-online-folder-management-ai-agent__ghtywqseqlhl__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Create Folder :   Delete Folder :   List Files In A Folder :   List Folders In A Folder :   Look Up Folder :   Rename A Folder :   Share Folder With Group :   Share Folder With User :   Unshare Folder With Group :   Unshare Folder With User |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Microsoft SharePoint Online Spoke](https://www.servicenow.com/docs/access?context=sharepoint-online-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)