---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Oracle HCM Cloud feedback management AI agent

# Oracle HCM Cloud feedback management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent looks up feedback records in Oracle HCM Cloud so that users can review feedback without leaving ServiceNow.

## Workflow {#inth-oraclehcm-oracle-hcm-cloud-feedback-management-ai-agent__snxdgnqfnbjn}

The agent helps the user retrieve feedback from Oracle HCM Cloud.

1. Ask the user what they want to do and collect the details the action needs, such as the employee or feedback criteria.
2. Look up the feedback that matches the user's request.
3. Present the feedback details to the user.
4. Report the outcome to the user, including details of any error.
{#inth-oraclehcm-oracle-hcm-cloud-feedback-management-ai-agent__ol_hoj_vbi_mnp}  
{#inth-oraclehcm-oracle-hcm-cloud-feedback-management-ai-agent__snxdgnqfnbjn__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Action :   Look up Feedback |
| Allowed user roles The specific user roles that can access this AI agent. | sn_oracle_hcm_spk.Oracle Cloud HCM Admin |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_oracle_hcm_spk.Oracle Cloud HCM Admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Fetch Goals and Performance Feedback |
[Table 1. Configuration]

**Related topics**   

* [Oracle HCM Cloud Spoke](https://www.servicenow.com/docs/access?context=oracle-hcm&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)