---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Zoom chat management AI agent

# Zoom chat management AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent manages Zoom Team Chat from within ServiceNow. It creates and updates channels, sends chat messages, adds and removes channel members, and looks up channels, channel members, and a user's messages and channels.

## Workflow {#inth-zoom-zoom-chat-management-ai-agent__jfzqtzinhoka}

The agent helps the user manage Zoom chat channels, members, and messages.

1. Ask the user what they want to do and collect the details the action needs, such as the channel ID, the user, or the members to add.
2. Create a new channel or update an existing channel's details.
3. Send a chat message to a channel.
4. Add members to a channel or remove a member from it.
5. Look up a channel, its members, or the channels a user belongs to.
6. Retrieve chat messages from a specific user.
7. Report the outcome to the user, including details of any error.
{#inth-zoom-zoom-chat-management-ai-agent__ol_now_cgu_hnw}  
{#inth-zoom-zoom-chat-management-ai-agent__jfzqtzinhoka__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Actions :   Add Members to Channel :   Create Channel :   Look up Channel :   Look up Channel Members Stream :   Look up User Channels Stream :   Look up User Chat Messages Stream :   Remove Member from Channel :   Send Chat Message :   Update Channel |
| Allowed user roles The specific user roles that can access this AI agent. | snc_internal |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | snc_internal |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

**Related topics**   

* [Zoom Spoke](https://www.servicenow.com/docs/access?context=zoom-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)
* [Integration Hub spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US)