---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# IT Asset Management AI agents

# IT Asset Management AI agents {#ariaid-title1}

Release version: Australia  
Updated August 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for IT Asset Management.
* **[Asset next best action AI agent](https://www.servicenow.com/docs/Yll7HJEY1Li6XA2U1skvpg)**   
  This AI agent guides users through the repair order task process by validating task numbers, identifying task types, and routing the workflow to the correct specialized agent for troubleshooting or repair. The agent processes one task at a time to ensure accurate handling of hardware asset repair order tasks.
* **[Asset sourcing AI agent](https://www.servicenow.com/docs/5AJ5vCcSXDVykIiFuvo7Cg)**   
  This AI agent helps source a requested item by generating and executing sourcing plans through consumption, transfer, and purchase. The agent creates plans autonomously or with user guidance, coordinates with external agents for transfer and purchase orders, and validates sourcing status throughout the process.
* **[Evaluate asset AI agent](https://www.servicenow.com/docs/8J3wSKg7niLrku1tx_LkQA)**   
  This AI agent assists users in troubleshooting asset-related issues by using the Web Search tool, guiding them to select an appropriate resolution, and automatically completing the troubleshooting task upon confirmation.
* **[Purchase order creation AI agent](https://www.servicenow.com/docs/f9kr0FZytNSuucKLi0R6cA)**   
  This AI agent is used to create a purchase order.
* **[Repair asset AI agent](https://www.servicenow.com/docs/lBSpS8nWoO6HvVYeFjKNRA)**   
  This AI agent assists users in resolving issues with assets that are in a defective or pending repair state. It specializes in identifying and suggesting appropriate repair steps by leveraging the Web Search tool. The agent guides users through the repair process, helps them select a suitable resolution, and automatically updates and completes the repair task upon confirmation.
* **[Transfer order creation AI agent](https://www.servicenow.com/docs/ZqgAWwO2kWmSN9TV__cbAw)**   
  This AI agent is used for creating a transfer order to source a requested item.