---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Purchase order creation AI agent

# Purchase order creation AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Purchase order creation AI agent

The Purchase order creation AI agent in ServiceNow Australia release enables users to efficiently create purchase orders by guiding them through selecting appropriate stockrooms and vendors.
It supports both software and non-software items, with specialized handling for software licenses.
Show full answer Show less  

## Workflow

* Retrieves destination stockrooms for the requested item and prompts the user to select one if multiple options exist; ends if none are available.
* Retrieves vendors for the requested item and prompts the user to select one if multiple options exist; ends if none are available.
* If the item is software, assists the user in obtaining license metrics using a conversational topic tool.
* If the item is not software, creates a purchase order for the chosen stockroom and vendor, then displays it to the user.

## Configuration and Access

* **Third-party access:** Disabled by default; can be enabled to allow external AI agents to use this agent.
* **AI specialist access:** Disabled by default; enabling it provides AI specialists with advanced configuration options for mapping tool inputs and outputs.
* **Long-term memory:** Disabled by default; when enabled, the agent uses previous user interactions as context to improve responses.
* These settings are managed via system properties and the AI Agent configs \[snaiaagentconfig\] table.

## Tools Utilized

* **Create purchase order for requested item:** Generates and creates the purchase order.
* **Get Destination Stockrooms for requested item:** Retrieves applicable stockrooms.
* **Get Vendors for requested item:** Retrieves applicable vendors.
* **Get Metric Group and License Metric:** Supports license acquisition for software items.

## Access Roles and Channels

* Users with the `procurementuser` role can access this AI agent.
* Data access is governed by roles including `procurementuser`, `itil`, and `snrequestwrite`, controlling data visibility and permitted actions.
* The agent is enabled for use within the ServiceNow Otto panel and can be integrated into agentic workflows for managing enterprise asset requests.

## Practical Benefits

This AI agent streamlines the purchase order creation process, improving accuracy and efficiency by automating stockroom and vendor selection and handling licensing for software purchases. It reduces manual steps and ensures users are guided through valid options, enhancing procurement workflows within the ServiceNow platform.  
This AI agent is used to create a purchase order.

## Workflow {#itam-purchase-order-creation-ai-agent__zsmdlwierhjt}

1. Use the Get Destination Stockrooms for requested item tool to retrieve a list of destination stockrooms.
2. Ask the user to select a stockroom if multiple choices are available. If none are available, end the workflow.
3. Use the Get Vendors for requested item tool to retrieve a list of vendors.
4. Ask the user to select a vendor if multiple choices are available. If none are available, end the workflow.
5. If the requested item is software, use the Get Metric Group and License Metric conversational topic tool to help user get a license.
6. If the requested item is not software, use Create purchase order for requested item tool to create a purchase order for the specified stockroom and vendor.
7. Display purchase order to the user.
{#itam-purchase-order-creation-ai-agent__ol_hcp_qwx_njc}  
{#itam-purchase-order-creation-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Create purchase order for requested item :   Generate guided purchase order plan and create PO :   Get Destination Stockrooms for requested item :   Get Vendors for requested item :   Purchase Order Auto-Completion Conversational Topic :   Get metric group and license metric |
| Allowed user roles The specific user roles that can access this AI agent. | procurement_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | procurement_user, itil, sn_request_write |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Enable the AI agent for the ServiceNow Otto panel. |
| Used in agentic workflows | * Help manage enterprise asset requests * Help manage hardware asset requests * Help manage software requests |
[Table 1. Configuration]

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