---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AWS CloudWatch MCP server AI agent

# AWS CloudWatch MCP server AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent automates AWS CloudWatch alert investigations by analyzing alarm details, querying affected resources, and retrieving CloudWatch metrics and logs across multiple strategies. It provides clear summaries with root
cause analysis and actionable recommendations for resolution.

## Workflow {#itom-obs-aws-cloudwatch-mcp-server-agent-ai-agent__zsmdlwierhjt}

1. Identify what to investigate. The agent uses a provided CloudWatch alarm name or identifies an active alarm associated with a provided entity.

2. Gather context about the alarm and investigate metrics and logs.
3. Return findings, including a summary of alarm history, probable causes, and recommended next steps.

{#itom-obs-aws-cloudwatch-mcp-server-agent-ai-agent__ol_hcp_qwx_njc}

For more information about configuring this AI agent, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).  
{#itom-obs-aws-cloudwatch-mcp-server-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Model Context Protocol tools :   Analyze Metric :   Cancel Log Insights Query :   Describe Log Groups :   Execute Log Insights Query :   Get Active Alarms :   Get Alarm History :   Get Log Insights Query Results :   Get Metric Metadata :   Get Recommended Metric Alarms :   Analyze Log Group :   Get Metric Data Script :   Lookup CMDB CI |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | [Analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) |
[Table 1. Configuration]

For more information, see [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).