Kentik analysis AI agent

This AI agent fetches the incident insights report for a Kentik alert.

Workflow

1. Determine what information the customer is asking about.
2. If available, get the Kentik source service and Kentik destination service. Otherwise, ask the user for this information.
3. Use the Get Kentik insights report tool to obtain a summary.
4. Display the output of the summary to the user.
5. After answering the user's question, ask two follow-up questions from the Kentik Suggested Follow-up Prompts list.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Flow Action Get Kentik insights report
Agent roles (ACLs)	evt_mgmt_operator
Data access roles	evt_mgmt_operator
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Analyze alert impact

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