---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Kentik analysis AI agent

# Kentik analysis AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent fetches the incident insights report for a Kentik alert.

## Workflow {#itom-obs-kentik-analysis-ai-agent__zsmdlwierhjt}

1. Determine what information to retrieve based on the provided information.
2. Use the Get Kentik insights report tool.
3. Return the findings using the Kentik insights report output.
{#itom-obs-kentik-analysis-ai-agent__ol_hcp_qwx_njc}

For more information about configuring this AI agent, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).  
{#itom-obs-kentik-analysis-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Flow Action :   Get Kentik insights report :   Alert impact summary |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | [Analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) |
[Table 1. Configuration]

For more information, see [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).