---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# New relic analysis AI agent

# New relic analysis AI agent {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This AI agent fetches the incident insights report for a new relic incident.

## Workflow {#itom-obs-new-relic-analysis-ai-agent__zsmdlwierhjt}

The agent is able to answer questions about alerts, including impact assessment, root cause theories, recent deployments, service ownership and impact, user impact, and engineering team contacts.

1. Use the Get and Persist New Relic insights report tool to fetch an incident insights report using the incident_id from the alert information retrieval AI agent.
2. Before answering the user's question, inform the user: Fetching New Relic's insights report, this information is considered stale after 15 minutes.
3. In a separate message, use the output of the alert information retrieval AI agent and the New Relic Insights report to answer the user's question.
4. After answering the user's question, ask two follow-up questions from the New Relic Suggested Follow-up Prompts list.
{#itom-obs-new-relic-analysis-ai-agent__ol_hcp_qwx_njc}  
{#itom-obs-new-relic-analysis-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Subflow :   Get and Persist New Relic Insights Report Flow Action :   Get support group for technical service |
| Agent roles (ACLs) | evt_mgmt_operator |
| Data access roles | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Analyze alert impact |
[Table 1. Configuration]

Learn more about IT Operations Management at [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).