---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# New Relic MCP server AI agent

# New Relic MCP server AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This AI agent queries and interprets observability data from New Relic using the full suite of New Relic MCP server tools.

## Workflow {#itom-obs-new-relic-mcp-server-agent-ai-agent__zsmdlwierhjt}

The agent investigates a New Relic alert or answers a direct question using New Relic observability data.

1. Identify what to investigate.The agent uses a provided alert or assesses a conversational question.

2. Generate an alert insights report or query the relevant data in New Relic using the appropriate MCP tools.
3. Return the relevant information, such as entity health, service dependencies, log analysis, alert details and history, performance metrics, and change events.
{#itom-obs-new-relic-mcp-server-agent-ai-agent__ol_hcp_qwx_njc}

For more information about configuring this AI agent, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).  
{#itom-obs-new-relic-mcp-server-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Model Context Protocol tools :   Analyze Deployment Impact :   Analyze Entity Logs :   Analyze Golden Metrics :   Analyze Kafka Metrics :   Analyze Threads :   Analyze Transactions :   Convert Time Period to Epoch :   Execute NRQL Query :   Generate Alert Insights Report :   Generate User Impact Report :   Get Dashboard :   Get Entity :   List Alert Conditions :   List Alert Policies :   List Available Accounts :   List Change Events :   List Dashboards :   List Entity Error Groups :   List Entity Types :   List Garbage Collection Metrics :   List Recent Issues :   List Recent Logs :   List Related Entities :   List Synthetic Monitors :   Natural Language to NRQL :   Search Entity by Tag :   Search Incidents |
| Allowed user roles The specific user roles that can access this AI agent. | evt_mgmt_operator |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | evt_mgmt_operator |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | [Analyze alert impact agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) |
[Table 1. Configuration]

For more information, see [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).