Submit account unlock catalog AI voice agent

This AI voice agent helps users unlock accounts by invoking a tool call to submit an account-unlock catalog request.

Workflow

The agent helps users complete tasks related to submit account unlock catalog with voice.

1. Verify that you have the name of the account that needs to be unlocked.
2. Confirm the correct account with the user and inform them that you will proceed to submit the unlock catalog request.
3. Upon confirmation, call the tool to create the unlock catalog request.
4. Confirm with the user before submitting.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Flow action Submit Account Unlock Catalog Order
Agent roles (ACLs)	snc_internal
Data access roles	nobody
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure a voice assistant using Assistant Designer.
Used in agentic workflows	Not applicable.

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