---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Access Knowledge Graph schema

# Access Knowledge Graph schema {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Knowledge Graph Designer to create, edit, and manage Knowledge Graph schema.

## Before you begin

Role required: kg_admin

If you are enabling Knowledge Graph for external users with the snc_external role, verify that the sn_kg.enable_external_user_check property is set to `true`.

## Procedure

Navigate to AllKnowledge GraphKnowledge Graph Designer.  
The Knowledge Graph Designer landing page displays a list of all the Knowledge Graph schemas available for users.  
ServiceNow provides prebuilt schemas that are non-editable. Currently, the following prebuilt schemas are available:

* User graph schema: Used to provide logged in user's details to Virtual Agent for personalized response. The profile section is used by AI agents for additional user context.
* Natural Language Query Scheme: Provides personalized responses to people queries and natural language queries. It also supports people citation cards. By default, the user NLQ graph is connected which is used for people queries but sample schemas are also available for other employee queries. For details about other prebuilt schemas, see [\[Article title\] \[KB2069778\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2069778).
{#access-knowledge-graph-designer__ul_oyq_zfd_cfc}

ServiceNow® has also introduced Enterprise Graph, a pre-configured Knowledge Graph schema that maps all instance tables and their connections, enabling natural language queries from data across all tables. For details, see [Using Enterprise graph schema](https://www.servicenow.com/docs/xyuUdJfSBueDLS0FOONnaw "Use Enterprise Graph for accurate natural language query responses, across the entire database.").

Along with Enterprise Graph, you can also create, edit, and manage tags with Knowledge Graph Designer. You can use these tags to mark the key tables, that are important for answering natural language questions for specific use cases. For details, see [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/IWLg9x64J8_rmQhFjBl5bA "Use Knowledge graph tags to mark the key tables, that are important for answering natural language questions for specific use cases.")

Knowledge Graph enables administrators to create Knowledge Graph schema with Workflow Data Fabric tables. This enables access to data from different systems in real-time without moving it.

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