---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring Knowledge Graph

# Exploring Knowledge Graph {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Knowledge Graph

ServiceNow Knowledge Graph enhances the AI Platform® by creating a semantic layer that connects data, relationships, and context across the enterprise.
It structures data as interconnected entities and relationships, enriching raw data with context and meaning.
This enables intelligent search, personalized AI experiences, and faster, data-driven resolutions across the ServiceNow® platform, including Virtual Agent, AI Agents, and AI Search.
Show full answer Show less  

## Key Features

* **Natural Language Queries:** Allows users to query structured ServiceNow data conversationally for personalized, relevant responses.
* **User Context:** Provides Virtual Agent and AI Agents with contextual information such as role, department, or location to tailor responses.
* **Slot-Filling:** Automatically populates known information in forms or chat requests to simplify user interaction.
* **Smarter AI Agents:** Enables AI Agents to retrieve insights directly from the Knowledge Graph to automate tasks and improve accuracy.
* **Integration with Workflow Data Fabric:** Offers secure, real-time access to data from any source without duplication, enhancing data-rich workflows.

## Knowledge Graph Components

The Knowledge Graph consists of schemas representing real-world entities (nodes/tables) and their relationships (edges). The **Knowledge Graph Designer** is a no-code interface for administrators (kgadmins) to create, manage, and audit these schemas, customize integrations, and analyze query results. The **Graph Query Builder** allows visual query construction without syntax knowledge.

Prebuilt integrations connect Knowledge Graph with Virtual Agent, AI Agents, and other ServiceNow tools, enabling personalized AI-driven workflows and maintaining strong data governance.

## Roles and User Experience

* **Knowledge Graph Admins:** Manage schemas, customize integrations, and monitor performance using Knowledge Graph Designer.
* **Requesters:** Benefit from personalized, conversational interactions with Virtual Agent and AI Agents, including simplified queries and pre-filled forms.
* **Fulfillers:** Access personalized insights and efficient task automation through integrated AI tools.

## Benefits

* **Enhanced User Experience:** More accurate data with minimal effort through AI-powered, personalized interactions.
* **Simplicity and Customization:** Easy creation and management of complex data models with customizable schemas.
* **Efficiency and Security:** Use of Workflow Data Fabric ensures secure, efficient data access without duplication.

## Next Steps

ServiceNow customers can explore detailed guidance on configuring and using Knowledge Graph via the Knowledge Graph Designer and related documentation to tailor this capability to their enterprise needs and leverage AI-driven insights effectively.  
Knowledge Graph provides a connected representation of data that maps entities and their relationships, adding context and meaning to information to enable intelligent search, insights, and AI-driven
experiences.

## Knowledge Graph overview {#exploring-knowledge-graph__cf-exploring-parent-overview}

ServiceNow Knowledge Graph application enhances the ServiceNow AI Platform® by creating a semantic layer that connects data, relationships, and context across the enterprise. It structures information as a graph of entities and connections, bringing context and meaning to
the available raw data. By leveraging AI, it powers personalized and intelligent experiences across the ServiceNow® platform including ServiceNow Otto for Virtual Agent, AI Agents, and AI Search to deliver more relevant insights and automation.

By linking data and embedding semantic meaning, ServiceNow
Knowledge Graph transforms raw data into actionable knowledge, fueling faster resolutions, richer insights, and more personalized AI-powered experiences.  
ServiceNow Knowledge Graph application:

1. Natural language queries: Enables user to query structured ServiceNow data conversationally---for example, "Who is my manager?", "What's the status of my incident?", or "What assets are assigned to me." For more examples, see [Natural language queries use cases and examples](https://www.servicenow.com/docs/hEA0o0XcFZ5RkUv933M0UQ "View example use cases of some natural language queries used in Knowledge Graph and Enterprise Graph.").
2. User context: Provide Now Assist in Virtual Agent and AI Agents with contextual information such as role, department, or location to deliver personalized and relevant responses.
3. Slot-filling: Simplify user interactions by automatically populating known information in forms or chat requests, reducing effort and friction.
4. Smarter AI Agents: Empower agents to retrieve insights, facts, and relationships directly from the knowledge graph to automate actions and improve accuracy.
5. Integration with Workflow Data Fabric: Use an integrated data layer that gives real-time, secure, and unified access to data from any source without duplicating it, enabling faster, data-rich workflows across the platform.
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## Knowledge Graph components {#exploring-knowledge-graph__section_o1b_fj2_xgc}

ServiceNow
Knowledge Graph is a graphical representation of real-world entities (tables) and their relationships, stored in a database. Each graphical representation is called as a Knowledge Graph Schema that consist of relevant entities called nodes. The relationship between each entity is called an edge.

To create, edit and manage Knowledge Graph schema for your specific use cases, ServiceNow
Knowledge Graph has introduced, Knowledge Graph designer.

Users can use these schema to customize and extend Knowledge Graph integrations with Now Assist
Virtual Agent and AI agents, and Now Assist panel. ServiceNow also provides some Prebuilt integrations, that connects Knowledge Graph with Now Assist
Virtual Agent and AI agents, and other ServiceNow applications, enabling seamless AI-powered workflows and personalized experiences.

## Knowledge Graph Designer {#exploring-knowledge-graph__section_nbp_nxd_p2c}

Knowledge Graph Designer is a dedicated, no-code UI where Knowledge Graph administrators (kg_admins) can effortlessly:

* Design and manage Knowledge Graph schema, and configure the related nodes (tables), properties (columns), and their relationships.
* Analyze results of the Knowledge Graph APIs integrated in downstream products by auditing the schema using natural language queries and achieved responses.

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The Knowledge Graph Designer streamlines the entire process, from schema creation and data ingestion to performance monitoring and results analysis. The new approach confirms a scalable, flexible, and intuitive way for Knowledge modeling.

## Graph query Builder {#exploring-knowledge-graph__section_dnd_1d2_bkc}

Use the Graph query Builder to run queries visually by selecting an entity, adding relationships and filters,without any query syntax.

For more details, see [Graph Query Builder](https://www.servicenow.com/docs/NzLWTTCSjBtdTX2d3dTu8Q "Graph Query Builder provides a visual interface for building and running Knowledge Graph queries without writing code. You can also use natural language to generate queries.")

## Prebuilt Integrations {#exploring-knowledge-graph__section_tvw_wxd_p2c}

By unifying Knowledge across platforms and integrating with ServiceNow Otto, AI Search, AI agents, and skill kit, the prebuilt integrations of Knowledge Graph helps the customer drive productivity, enhance decision-making, and unlock the full potential of enterprise data, while maintaining robust data governance and permission controls.

In this release, the available prebuilt integrations are:

1. Integration with ServiceNow® Otto for Virtual Agent, ServiceNow Otto panel and AI agents for User Context: Helps users with personalized responses.
2. Integration with ServiceNow® Otto for Virtual Agent and ServiceNow Otto panel for Slot filling: Helps pre-fill the slots for Virtual Agent topics using the Natural Language Querying feature of Knowledge Graph.
3. Integration with ServiceNow® Otto for Virtual Agent and ServiceNow Otto panel for Employee schema: Helps requesters and fulfillers with personalized responses on people queries and Natural Language queries. Also supports people citation card. By default the user NLQ graph is connected which is used for people queries but you also have sample graph schema for other employee queries. To see more sample graphs for employee queries refer, [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2069778).
4. Integration with AI agents as a tool: Used to retrieve results in Natural Language and perform follow up tasks that are assigned to the AI agents.
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## Knowledge Graph users {#exploring-knowledge-graph__cf-exploring-parent-users}

{#exploring-knowledge-graph__table_mkn_tz2_xcc__entry__3}

| User role | KG Functionality | Description |
|-|-|-|
| Knowledge Graph Admin (kg_admin) | Knowledge Graph Designer | The Knowledge Graph Admin can create and manage Knowledge Graph schemas. |
| Requester | Prebuilt integration with Virtual Agent and Agentic AI | Helps requesters with personalized answers, natural language queries, and fewer conversation turns with pre-filled slots for LLM topics and skills. |
| Fulfiller | Prebuilt integration with ServiceNow Otto panel and Agentic AI | Helps fulfillers with personalized answers, natural language queries, and fewer conversation turns with pre-filled slots for LLM topics and skills. |
[Table 1. Knowledge Graph users]

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## Knowledge Graph benefits {#exploring-knowledge-graph__cf-exploring-parent-benefits}

{#exploring-knowledge-graph__table_pkn_tz2_xcc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Enhance user experience (with prebuilt integration for downstream products like Virtual Agent and Agentic AI) | Provides accurate data with minimal user effort. | Requester |
| Simple and easy to use | Creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps. | kg_admin |
| Easy to manage | Editing Knowledge Graph schemas to add new nodes or edges is simple. | kg_admin |
| Customizable Knowledge Graph schema | Provides an option to copy the ServiceNow Knowledge Graph schemas for customization. | kg_admin |
| Test a Knowledge Graph schema | Provides an option to test a Knowledge Graph schema by running a query. | kg_admin |
| Use Workflow Data Fabric to retrieve information without saving or copying them from the source entity. This ensures efficiency and security. | Leverage Workflow Data Fabric tables in Knowledge Graph to retrieve data. | Requester |
| Create a Knowledge Graph schema with Workflow Data Fabric tables. | To create and manage Workflow Data Fabric tables, see [Managing data fabric tables](https://www.servicenow.com/docs/access?context=managing-data-fabric-tables-zcc&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) | kg_admin |
[Table 2. Knowledge Graph benefits]

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## What to explore next {#exploring-knowledge-graph__cf-exploring-parent-links}

To learn more about configuring and using Knowledge Graph, see:

* [Configuring Knowledge Graph](https://www.servicenow.com/docs/e6TRwXyVwxNwDco5X54XDw "Plan and configure Knowledge Graph implementation.")
* [Using Knowledge Graph Designer](https://www.servicenow.com/docs/egu1Lvyo8_~ru4nw4CCS6w "Use Knowledge Graph Designer to create customized Knowledge Graph schema that consist of nodes and edges.")
* [Reference for Knowledge Graph](https://www.servicenow.com/docs/8vOW5KjGz9y8fSCVm3D0LQ "Knowledge Graph uses the following terminologies.")
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