---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Multilingual support

# Multilingual support for AI specialists {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI specialists can respond to users in multiple languages.

The AI specialist can communicate with users in several languages, depending on their preference and language availability, using the built-in language capabilities of the large language model (LLM). It responds in the language used for most of the activity and interactions on the record.

To detect that language, the AI specialist checks the following sources in order:

1. An AI skill that detects the language of the record's activity
2. Dynamic Translation
3. The language set in the user's preferences

For example, if a user leaves a comment in Spanish, the underlying LLM supports Spanish, so it reads the Spanish input
directly. It then generates a response in Spanish, regardless of the language used in the source material it uses to create that response.

You can set the glide.ais.translate.enable_global_language_fallback property to <kbd class="ph userinput">true</kbd> to check for languages outside of the user's locale when no immediate language match is found.

Some content in response templates may not be translated.

Supported languages are categorized into three groups of fluency.
{#lang-support-aiw__aiw-lang-tiers__entry__3}

| Tier | Support level | Languages |
|-|-|-|
| P1 | Strongest support. Nuance, idioms, and context are usually handled well. | Brazilian Portuguese, English, French, German, Italian, Spanish |
| P2 | Good accuracy, with occasional gaps in nuance compared to P1. | Canadian French, Dutch, Japanese |
| P3 | Broad coverage with less training depth. Subtle tone and idioms may be harder to capture. | Arabic, Czech, Danish, Finnish, Hebrew, Hungarian, Korean, Norwegian, Polish, Portuguese, Russian, Simplified Chinese, Swedish, Thai, Traditional Chinese, Turkish |
[Table 1. Language support tiers for AI specialists]

{#lang-support-aiw__aiw-lang-tiers}