---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Manage version

# Manage version {#ariaid-title1}

Release version: Australia  
Updated October 24, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Manage the version of the model providers across skills and instance levels. You can change and update versions for the out-of-box and custom skills.

## Before you begin

Role required: admin

See [Default and target model version](https://www.servicenow.com/docs/D~yH2uSVNRhmSBqLp0LWVA "Model version is the large language model version a skill uses to route requests to process users' queries. Default model version is where all the requests route to by default. This is pre-set by ServiceNow. A target model version is chosen to route your requests to a different version at run-time, rather than using the default version.") to know more about default and target model versions.

## Procedure

1. Navigate to AllAI Admin Hub.
2. Navigate to SettingsManage AI models.
3. Select Manage model version.
4. View the summary of the active, deprecated, retiring model versions, and recommended actions, providing effective version management system to the admins.  
   Note:  
   A model version will not be available for selection as target model version, if it is in deprecated, retired, in review or rejected state.
5. Identify your use case and key factors to choose the model that best fits your needs.  

   <br />

6. View or update the model version instantly under the Overview tab.
7. Edit the model provider version for out-of-box or custom skills for the instance.  
   Customize it to update it at the skill or skill group level, under the respective tabs. Customizing the model version for skills replaces the instance-level model version currently assigned to each provider. This action is typically reserved for specific situations.
8. Select Instance level configuration to manage the model provider version for the skill across the instance.  

   1. Select Out-of-box skills to set the target model version against the current version of the applicable model providers, for the default skills.
   2. Select Custom skills to set the target model version against the current version of the applicable model providers, for the custom skills.  
      Model preview program

      To reduce the wait time around enabling new models on the platform, the model onboarding is process and life cycle is accelerated with the model preview
      program. Models that are enabled with the model preview program feature are highlighted with the badge 'Preview'.

      This program aims to provide an opportunity for the user to explore and experiment with
      the new models even before they are generally available.
      * The preview models are enabled to provide early access to custom skill users as soon as the new models are available.
      * The admin can choose to opt-in or out of the program. A toggle is presented in AI control tower allowing the user to opt in to the preview program. The toggle defaults to off.
      {#manage-version__ul_kqw_vjh_lkc}
   3. Select Save and activate to update your changes.
   4. Select Update model version to override ServiceNow shipped mappings or create a default and target model versions mapping.
   {#manage-version__substeps_i4m_4ft_bhc}
9. Select Skills to manage the model provider version at the skill level.  

   1. Search or select the skills you want to refresh the model version for, and the applicable model provider.
   2. Select the default and the target model provider version.
   3. Select Save and activate to update your changes.
   4. Select Update model version for skills to override ServiceNow shipped mappings or create a default and target model versions mapping, at the skill level.
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## What to do next

Model preview program

To reduce the wait time around enabling new models on the platform, the model onboarding is process and life cycle is accelerated with the model preview program. Models that are enabled with the model preview program feature
are highlighted with the badge 'Preview'.

This program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.

* The preview models are enabled to provide early access to custom skill users as soon as the new models are available.
* The admin can choose to opt-in or out of the program. A toggle is presented in AI control tower allowing the user to opt in to the preview program. The toggle defaults to off.
{#manage-version__ul_pft_plh_lkc}

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