MCP Server Console

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of MCP Server Console

    The MCP Server Console provides secure and governed access to ServiceNow instance functionality specifically for AI applications using Model Context Protocol (MCP) servers. These MCP servers extend the capabilities of the ServiceNow AI Platform® to external MCP clients and employee experiences via the Model Context Protocol.

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    Key Features

    • Create and Configure MCP Servers: Easily set up MCP servers and configure tools to enable AI interactions.
    • Connect MCP Clients: Enable external clients to call MCP servers, facilitating integration with AI-powered services.
    • Component Reference: Access detailed information about the components installed with MCP Server Console for better management and troubleshooting.

    Important Considerations for ServiceNow Customers

    • AI Limitations: Since the application uses AI and machine learning, outputs may not always be accurate or complete. Customers are responsible for validating AI-generated content, ensuring human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, or security.
    • Data Processing and Privacy: Data from your ServiceNow instance may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) as part of this application's operation. Data handling follows ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: ServiceNow collects inputs, outputs, and edits to improve AI technologies. Customers can opt out of this data collection anytime via the Now Assist Opt-Out options to maintain control over their data usage.
    • Compliance: Use of this application is governed by ServiceNow’s AI Acceptable Use Policy, which customers must adhere to and which may be updated periodically.

    What to Expect

    By implementing MCP Server Console, ServiceNow customers can extend AI platform functionality securely to external applications and employee experiences, enabling more flexible and powerful AI integrations. However, customers must actively manage AI output quality, data privacy, and compliance requirements to maximize benefits while mitigating risks.

    MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol.

    In this video, learn about the Model Context Protocol and how to create and use MCP servers with MCP Server Console.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.