---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

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    - Platform


---

# Evaluation dashboard

# ServiceNow AI Evaluation dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow AI Evaluation dashboard to get a comprehensive visibility into AI agent performance.  
The ServiceNow AI Evaluation dashboard has two complementary views.

Conversation evaluation

:   Measures response quality across dimensions such as accuracy, completeness, truthfulness, and context retention.For more information about the ServiceNow AI Conversation evaluation dashboard, see [ServiceNow AI Conversation evaluation](https://www.servicenow.com/docs/mfCORvWVwKMpgr5Oc7RQwA "The ServiceNow AI Conversation evaluation dashboard displays AI response quality metrics and satisfaction scores for individual conversations. It includes detailed evaluation records with human feedback and automated scoring across quality dimensions such as intent accuracy, request completion, truthfulness, and context retention.").

Impact

:   View quantifies business outcomes including resolution rates, time savings, and operational value.For more information about the ServiceNow AI Impact evaluation, see [ServiceNow AI Impact](https://www.servicenow.com/docs/RUfwdm48_EVrQOO863E3qg "The ServiceNow AI Impact evaluation dashboard displays business outcomes and operational results from AI conversations. Metrics include issue resolution rate, time saved, cost reduction, and other KPIs demonstrating AI business value.").

Together, these views enable organizations to monitor AI quality, validate user satisfaction, and demonstrate ROI from AI investments.