---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure metrics evaluated for an AI system

# Configure metrics evaluated for an AI system {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add or remove metrics for a specific AI system to tailor evaluation coverage without changing your organization's global metric configuration.

## Before you begin

Role required: sn_ai_asset_mgmt.ai_asset_owner or sn_ai_governance.ai_steward  
Note:  
Users with the AI asset owner \[sn_ai_asset_mgmt.ai_asset_owner\] role can configure metrics only for AI systems they manage.

## About this task

The metrics evaluated for an AI system come from your organization's global metric configuration by default. However, you might apply specific metrics for individual AI systems. For example, to check a customer-facing agent for
profanity when profanity isn't part of your global safety configuration, you can add or remove the metric for that system specifically. Changes made here don't affect any other AI system or your global configuration.

## Procedure

1. Navigate to the Monitor tab for the AI system that you want to configure in one of the following ways:  
   * Navigate to AllAI Control TowerHomeInventory. Select the AI system asset and then select the Monitor tab.
   * Navigate to AllAI Control TowerHomeInsightsMonitor and select a system name in the AI systems ranked by score widget.
   * Navigate to AllAI Control TowerHomeInsightsMonitorEvaluated sessions and select the AI system name in the AI system column.
   {#mon-ai-configure-ai-system-metrics__ul_accessing}
2. Configure which metrics to score for this asset.  
   Important:  
   Adding more metrics increases the visibility you gain into each session, but also increases assist usage to evaluate it. Select the metrics that give you the insight you need.

   | Scenario | Steps |
   | Configuring for the first time | 1. In the Metrics evaluated card, select Setup asset specific metrics. 2. Find a specific metric using the search box or the All, Quality, and Safety tabs. 3. Select the check box next to each metric that you want to evaluate for this AI system. |
   | Modifying an existing configuration | 1. In the Metrics evaluated card, select the settings icon. 2. Find a specific metric using the search box or the All, Quality, and Safety tabs. 3. Select or clear check boxes to add or remove metrics. |
   |-|-|

   {#mon-ai-configure-ai-system-metrics__choicetable_configure_metrics}
3. Select Save metric.  
   A confirmation message appears summarizing the change, and the Metrics evaluated card updates to reflect it. If a metric you're removing is currently used in a published evaluation template or a compliance evaluation, the change isn't saved, and you're shown which templates or evaluations are using it so you can resolve that first.
{#mon-ai-configure-ai-system-metrics__steps_configure}

## What to do next

To change how often a metric is evaluated for this AI system, an AI steward can adjust the sample rate from the evaluation settings. For an external AI system, each metric has its own sample rate, which you can set for individual
assets. See [Configure asset-specific metrics for external AI systems](https://www.servicenow.com/docs/~twQJY2QMaem3I79dc0DWw "Add or remove metrics for one or more external AI systems without changing the global metric configuration, and adjust metric sample rates."). For a ServiceNow AI system, a single sample rate applies to all metrics for all assets. See [Configure global metrics for ServiceNow AI systems](https://www.servicenow.com/docs/WgaSnUdZR03vHs~XLYsE6w "Choose which metrics to evaluate for ServiceNow AI systems and optionally adjust the shared sample rate.").

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