---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure an evaluation metric template

# Configure an evaluation metric template {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Adjust the scoring formula for a metric template to change which metrics contribute to quality or safety scores, or to change how much weight each metric carries.

## Before you begin

Role required: sn_ai_governance.ai_steward

## About this task

You can adjust a metric's influence on the score, add metrics previously tracked for visibility only, or remove metrics that aren't required by editing a metric template. Changes apply to new evaluation sessions only. Existing
sessions keep the scores they were originally calculated with.

For the full list of quality and safety metrics, see [Evaluation metrics](https://www.servicenow.com/docs/c_AxrBygNmrZXE9fu5qsOQ "All evaluation metrics available in AI Control Tower, with their categories, evaluation levels, scoring formats, and descriptions.").

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsRules and templatesEvaluation.
2. Select the Metric templates sub-tab.
3. Select the metric template that you want to edit.
4. Update the metric template as needed.  
   For example:
   * Select the primary metric, which is required for every measure.
   * Adjust a metric's weight to increase or decrease its influence on the score.
   * Add a metric by selecting + Add metrics and assigning a weight.
   * Remove a metric from the formula.

   {#mon-ai-configure-metric-templates__ul_common_changes}

   After any change, verify that all weights still sum to 100%.  
   Note:  
   Only metrics that are enabled for scoring on the AI evaluations page are available to add. See [Activate evaluation scoring for ServiceNow AI systems](https://www.servicenow.com/docs/T5cm_1Q4u5d_d1o7N2a8yg "Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.") and [Activate evaluation scoring for external AI systems](https://www.servicenow.com/docs/MWY5YVZ15U1ebc6q5CCzeA "Assess the quality and safety of your external AI systems by connecting them to AI Control Tower and activating evaluation scoring.").
5. Verify the updated formula by expanding the How is this score calculated? section.
{#mon-ai-configure-metric-templates__steps_edit}

## Result

The updated formula is applied to new evaluation sessions. Scores on the monitoring overview reflect the updated formula as new data is collected.

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