---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure

# Configuring monitoring and evaluations in AI Control Tower {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates.

## Configuration overview {#mon-ai-configuring-aict-evaluations__cf-config-parent-checklist}

Setting up monitoring involves enabling scoring for each type of AI system you want to evaluate, managing which metrics to include, and configuring metric templates that define how quality
and safety scores are calculated. After the initial setup, you can adjust which AI systems are included in scoring as your portfolio changes.

1. [Monitor a ServiceNow AI system](https://www.servicenow.com/docs/T5cm_1Q4u5d_d1o7N2a8yg "Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.")

   Begin monitoring quality for ServiceNow AI systems by activating evaluation scoring.
2. [Monitor an external AI system](https://www.servicenow.com/docs/MWY5YVZ15U1ebc6q5CCzeA "Assess the quality and safety of your external AI systems by connecting them to AI Control Tower and activating evaluation scoring.")

   Activate evaluation scoring for external AI systems, generate an API key, and configure trace data collection.
3. [Configure evaluation metric templates](https://www.servicenow.com/docs/~6Wl1cgX0wLnQujKladjaw "Adjust the scoring formula for a metric template to change which metrics contribute to quality or safety scores, or to change how much weight each metric carries.")

   Define how quality and safety scores are calculated by selecting metrics, assigning weights, and creating the scoring formula for each AI system type.
{#mon-ai-configuring-aict-evaluations__cf-config-parent-tasks-ol}
* **[Activate evaluation scoring for ServiceNow AI systems](https://www.servicenow.com/docs/T5cm_1Q4u5d_d1o7N2a8yg)**   
  Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.
* **[Activate evaluation scoring for external AI systems](https://www.servicenow.com/docs/MWY5YVZ15U1ebc6q5CCzeA)**   
  Assess the quality and safety of your external AI systems by connecting them to AI Control Tower and activating evaluation scoring.
* **[Configure an evaluation metric template](https://www.servicenow.com/docs/~6Wl1cgX0wLnQujKladjaw)**   
  Adjust the scoring formula for a metric template to change which metrics contribute to quality or safety scores, or to change how much weight each metric carries.