---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate evaluation scoring

# Activate evaluation scoring for ServiceNow AI systems {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.

## Before you begin

Role required: sn_ai_governance.ai_steward

## About this task

ServiceNow AI systems are scored by the AI Skill Kit scoring engine. No additional configuration is required to collect trace data from ServiceNow AI systems.

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsRules and templatesEvaluation.
2. On the AI evaluations sub-tab, select ServiceNow AI systems.
3. Set the Activate toggle to on.
{#mon-ai-monitor-servicenow-ai-system__steps_monitor_sn}

## Result

Evaluation scoring is active for ServiceNow AI systems. Scores appear on the monitoring Overview page as new sessions are evaluated.

## What to do next

To add or remove metrics or adjust the metric sample rate for ServiceNow AI systems, see [Configure global metrics for ServiceNow AI systems](https://www.servicenow.com/docs/WgaSnUdZR03vHs~XLYsE6w "Choose which metrics to evaluate for ServiceNow AI systems and optionally adjust the shared sample rate.").
**Related tasks**   

* [Configure global metrics for ServiceNow AI systems](https://www.servicenow.com/docs/WgaSnUdZR03vHs~XLYsE6w "Choose which metrics to evaluate for ServiceNow AI systems and optionally adjust the shared sample rate.")
* [Configure asset-specific metrics for ServiceNow AI systems](https://www.servicenow.com/docs/rNvIuEVY6SnP2vgFgDhFVg "Add or remove metrics for one or more ServiceNow AI systems, without changing your organization's global metric configuration.")
* [Exclude ServiceNow AI systems from a metric](https://www.servicenow.com/docs/4H2fBXsvIXwOX4lu8lFw1w "Exclude one or more ServiceNow AI systems from a specific metric, without changing that metric's configuration for every other system.")

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