---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

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bundleId :

    - platai

workflow :

    - Platform


---

# Calculate Virtual Agent cost savings

# Calculate Virtual Agent cost savings {#ariaid-title1}

Release version: Brazil  
Updated September 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Estimate cost savings from Virtual Agent conversations by entering an hourly rate in the Value view of Conversational Evaluator.

## Before you begin

Role required: sn_ai_governance.ai_steward, interaction_admin

## About this task

The Impact view shows the total hours saved by Virtual Agent conversations. Enter an hourly rate to see the estimated dollar value of those savings.

## Procedure

1. Navigate to AllAI Control TowerInsightsServiceNow AIEvaluation.
2. Select the Evaluation tab.
3. Select Impact.
4. **Optional:** In the Select date range list, select the time period to calculate.
5. In the Estimated cost saving calculation section, enter a value in the Hourly rate field.
6. **Optional:** Select a currency from the currency list.
7. Select Update.
{#mv-calculate-virtual-agent-cost-savings__steps_gsj_thb_tkc}

## Result

You can see the estimated cost savings from Virtual Agent conversations.
**Related concepts**   

* [Conversational Evaluator](https://www.servicenow.com/docs/b7r4XITd5f5jtP7dYTDYwQ "Conversational evaluator measures the quality of Virtual Agent conversations in AI Control Tower.")

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