---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

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---

# Evaluate conversations

# Evaluate conversations {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Conversational Evaluator in AI Control Tower to review conversation quality scores, and estimate the cost savings from Virtual Agent conversations.

Conversational Evaluator provides auto-evaluation scores to track conversation quality over time. You can label individual conversations to set a quality benchmark and verify auto-evaluation accuracy. The tool also converts hours
saved into a currency value to estimate the cost savings from Virtual Agent conversations.
**Related concepts**   

* [Conversational evaluator](https://www.servicenow.com/docs/b7r4XITd5f5jtP7dYTDYwQ "Conversational evaluator measures the quality of Virtual Agent conversations in AI Control Tower.")