--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Agent Studio (legacy) # AI Agent Studio (legacy) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Agent Studio (legacy) AI Agent Studio (legacy) in ServiceNow enables customers to deploy AI agents powered by large language models (LLMs) that simulate human-like intelligence. These AI agents can handle tasks from simple automated responses to complex problem-solving, helping reduce workloads on live agents and enhancing overall productivity. Show full answer Show less ## Getting Started and Configuration ServiceNow customers can begin using AI agents by selecting tiles to explore, learn, configure, and create custom AI agents and workflows within AI Agent Studio. The platform supports building advanced multi-agent reasoning frameworks and setting up agentic workflows with planned instructions and triggers. Users can also access reference materials detailing user roles, tables, and properties related to AI agents. ## Availability and Restrictions * Not all AI model providers or products/features are accessible to customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or regulated markets. * Availability of AI products and skills may vary by region, and updates on availability should be monitored through ServiceNow's knowledge base articles. ## Important Considerations and Limitations * AI-powered outputs may not always be accurate, complete, or appropriate, as AI and machine learning are evolving fields. * Customers are responsible for testing, validating, and supervising AI-generated outputs, especially for high-impact use cases such as healthcare, finance, legal, employment, security, or infrastructure. * Usage must comply with ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy * Data used by AI Agent Studio is transferred from customer instances to centralized ServiceNow environments, which may be in different regions or on third-party cloud providers like Microsoft Azure. * ServiceNow manages data according to internal policies and compliance standards. * Inputs, outputs, and edits generated by the application are collected to improve ServiceNow's AI technologies, with customers having the option to opt out of future data collection. The ServiceNow® AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity. Learn more about the concepts behind AI agents and how they can help fit your specific business needs. ## Get started {#na-ai-agents__cf-app-landing-get-started} Select a tile to get started with AI agents. |-|-|-| | [ExploreLearn more about AI agents and AI Agent Studio](https://www.servicenow.com/docs/hUyIpcbl2rKCys_TY0uGbA "Learn how the AI agents enhance live agent productivity by mimicking human-like intelligence to manage tasks ranging from automated responses to complex problem solving.") | [ConfigureConfigure the agentic AI experience in AI Agent Studio](https://www.servicenow.com/docs/tcsPNJUeYVB9Letd8MudnA "Configure AI agents to execute agentic workflows with AI agents and mapped tools.") | [Create an AI agentCreate your own custom AI agents with advanced multi-agent reasoning frameworks](https://www.servicenow.com/docs/IXb6SjbOyJ5e~BQE~sguQw "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.") | | [Create an agentic workflowCreate your agentic workflows with planned instructions and triggers](https://www.servicenow.com/docs/fUhvQODnzcgoSYwnGQFX0Q "Create an agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems.") | [ReferenceLearn more about the user roles, tables, and properties for AI agents](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents.") | | [ ] {#na-ai-agents__table_aj4_wxf_ldc} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/fuHAbDuHgsOoIAxRRdSo8A "Find available AI agents in AI Agent Studio to explore your options when creating agentic workflows."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#na-ai-agents__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#na-ai-agents__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#na-ai-agents__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#na-ai-agents__ul_j3b_4vd_wcc} ## AI limitations {#na-ai-agents__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#na-ai-agents__p_kv2_nfg_h1c} ## Data processing {#na-ai-agents__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#na-ai-agents__p_lv2_nfg_h1c} ## Data collection {#na-ai-agents__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#na-ai-agents__p_jv2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/DXIiljicT2y3QrwyNpgJWQ "ServiceNow Otto uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.").