---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# NLU language support

# NLU language support {#ariaid-title1}

Release version: Australia  
Updated August 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The NLU Workbench application provides support for creating NLU models in different languages for use in other applications,
such as Virtual Agent.

The platform supports NLU for 17 languages. Ten of these
languages available to your models have both intent and entity support; the remaining 7
languages have intent-only support. (Japanese entity support includes character
annotation.)  
Note:  
Install the language plugins for languages you want to use in NLU. Installing and activating language plugins ensures that the languages are available in your instance. For more information see [Activate a language](https://www.servicenow.com/docs/access?context=t_ActivateALanguage&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

With intent and entity support, NLU can understand
sophisticated utterances such as intent-entity relationships, system entities, and
user-defined entities.
NLU relays this information to Virtual Agent,
and the user is usually taken directly to the conversation topic that offers resolution.

With intent-only support, the focus is on intent recognition. With Virtual Agent using NLU, users are directed to
the desired conversation topic, where qualifying follow-up questions may be asked before
being taken to a topic that offers resolution.

Utterances for all languages are case insensitive during intent prediction.

The following table lists the currently available NLU languages and the features supported for each language.  
All languages support intents, vocabulary, batch testing, NLU performance, fast training, and Virtual Agent model use.{#nlu-language-support__table_k35_tvf_y3c__entry__2}

| Language | NLU feature supported |
|-|-|
| English | System-defined entities, user-defined entities, vocabulary sources, pre-built vocabulary, intent discovery, conflict review, expert feedback loop, Search model use. |
| French | System-defined entities, user-defined entities, vocabulary sources, intent discovery, conflict review, Search model use. |
| Spanish | System-defined entities, user-defined entities, vocabulary sources, intent discovery, conflict review, Search model use. |
| German | System-defined entities, user-defined entities, vocabulary sources, intent discovery, conflict review, Search model use. |
| Japanese | System-defined entities, user-defined entities, vocabulary sources, intent discovery, conflict review, Search model use. |
| Portuguese | System-defined entities, user-defined entities, vocabulary sources. |
| Swedish | Virtual Agent model use. |
| Italian | User-defined entities, vocabulary sources. |
| Chinese (simplified) | Virtual Agent model use. |
| Brazilian Portuguese | System-defined entities, user-defined entities, vocabulary sources. |
| Dutch | User-defined entities, vocabulary sources. |
| French Canadian | User-defined entities, vocabulary sources. |
| Polish | Virtual Agent model use. |
| Korean | Virtual Agent model use. |
| Danish | Virtual Agent model use. |
| Finnish | Virtual Agent model use. |
| Norwegian | Virtual Agent model use. |
[Table 1. NLU feature support by language]

{#nlu-language-support__table_k35_tvf_y3c}