---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# NLU Workbench - Advanced Features

# NLU Workbench - Advanced Features {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

NLU Workbench - Advanced Features expands the functionality of NLU Workbench to help you manage and improve your models.

## Summary usage {#nlu-workbench-advanced-features__section_nj4_kwc_zpb}

The NLU Workbench - Advanced Features application includes the following features:

* [Multi-model Batch Testing](https://www.servicenow.com/docs/mzSIeYO5Gipv1SzjCNtqGg "Test multiple Natural Language Understanding (NLU) models against a large set of utterances to evaluate the performance of the models. Add test sets, test multiple models, and see test results."): Test large groups of utterances against your NLU models to see how the model predicts intents.
* [Cross-model Conflict Review](https://www.servicenow.com/docs/cBKp8KYoABdWLxKV~uVW6g "Identify conflicting intents within or across models so you can take corrective actions, resolve such conflicts, and improve your NLU model performance."): Identify conflicting intents within or across models to improve model performance.
* [NLU Model Performance](https://www.servicenow.com/docs/pzTq3yNkIWQksE3g0nA0Og "Use NLU Model Performance to see how well your models predicted intents in Virtual Agent (VA) based on end-user confirmation."): Use NLU Model Performance to see how well your models predicted intents in Virtual Agent based on end-user confirmation.
* [NLU Expert Feedback Loop](https://www.servicenow.com/docs/lLvNBHehOaoOgde7h9b6BQ "Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.") for VA: Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.
* [Irrelevance detection in NLU](https://www.servicenow.com/docs/JRufatw3rmMJ7FpEUY~NNQ "Keep Virtual Agent chats focused with Irrelevance detection. Use the Irrelevance detection feature to train your NLU model to avoid making predictions for utterances that are not relevant."): train your Virtual Agent models to ignore utterances that are not relevant.
* [Issue Auto Resolution Tuning in NLU](https://www.servicenow.com/docs/0m_sF7~HXbbo4TlDV~Csdg "Use the NLU Workbench homepage to support Issue Auto Resolution (IAR) tuning in NLU.") (Expert Feedback Loop for IAR): provide feedback to your ITSM Issue Auto Resolution model to improve its predictions.
{#nlu-workbench-advanced-features__ul_zly_pwc_zpb}

After the application is installed and activated, Model Performance, Expert Feedback Loop for VA, and Expert Feedback Loop for
IAR appear under AllNLU Workbench. Multi-model Batch Testing and Cross-model Conflict Review appear under AllNLU WorkbenchNLU Advanced Features.

## Installation {#nlu-workbench-advanced-features__section_ns5_gcd_zpb}

NLU Workbench - Advanced Features is available from the ServiceNow Store. For instructions on how to purchase and download, see [Install NLU Workbench - Advanced Features](https://www.servicenow.com/docs/toGzG54XErYUpzuVp3UepA "You can install the NLU Workbench - Advanced Features application (com.snc.nlu.workbench.advanced) if you have the admin role.").  
Note:  
The available [Intent Discovery](https://www.servicenow.com/docs/R7MhxLkshH0Cbctd2eTtcQ "Use the Intent Discovery application to help identify opportunities for incident deflection. For example, you can use it to identify which Virtual Agent conversations to activate next.") ServiceNow Store application is installed separately from NLU Workbench - Advanced Features.

## Related features {#nlu-workbench-advanced-features__section_apb_dnv_xvb}

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