---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI specialists

# AI specialists {#ariaid-title1}

Release version: Brazil  
Updated October 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI specialists are autonomous AI units within the ServiceNow
Autonomous Workforce. Each AI specialist is purpose‑built to perform a specific job function and deliver complete workflow outcomes, working within your organization's existing governance, identity, and access
controls.

## Key characteristics {#now-assist-ai-specialist__section_qts_y3m_z3c}

Unlike task‑based AI agents, AI specialists plan, execute, and complete multi‑step work autonomously.  
* Outcome‑oriented execution: AI specialists own end‑to‑end workflows rather than individual tasks. They can investigate, take action, and resolve work autonomously.
* Built‑in governance and identity: Each AI specialist operates as a user record and inherits least‑privilege access automatically, helping make actions auditable and policy‑conforming.
* Role‑aligned design: AI specialists are aligned with familiar job roles (for example, Service Desk or IT Operations), so you can assign and manage them alongside human teams.
* Continuous monitoring and feedback: You can view an AI specialist's activity, execution history, and performance, and provide direct feedback to improve outcomes over time.
{#now-assist-ai-specialist__ul_dtx_cjm_z3c} Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/QCGkmpN33vownhxo8L1ecg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools.").

## Available AI specialists {#now-assist-ai-specialist__section_tnt_3jm_z3c}

The following table lists examples of AI specialists available as part of the Autonomous Workforce. Availability may vary by product, release, or licensing.  
{#now-assist-ai-specialist__table_jr4_njm_z3c__entry__2}

| Product | Available AI specialists |
|-|-|
| [Finance and Supply Chain](https://www.servicenow.com/docs/access?context=finance-supply-chain-landing&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) | [AI L1 APO Service Desk Specialist](https://www.servicenow.com/docs/access?context=zero-touch-service-desk-apo&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) | [AIOps specialist](https://www.servicenow.com/docs/access?context=ai-specialist-aiops-overview&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) |
| [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) | [L1 IT Service Desk AI Specialist](https://www.servicenow.com/docs/access?context=l1-service-desk-ai-specialist&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) |
| [Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=psm-overview&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) | [AI L1 SPO Service Desk Specialist](https://www.servicenow.com/docs/access?context=ztsd-agent-na-spo&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) |
[ ]

{#now-assist-ai-specialist__table_jr4_njm_z3c}
**Related reference**   

* [Autonomous Workforce](https://www.servicenow.com/docs/utXpnDUI_3KlHfejk_qTog "AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve.")