---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable the ServiceNow Otto panel

# Enable the ServiceNow
Otto panel {#ariaid-title1}

Release version: Australia  
Updated July 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the ServiceNow Otto panel to have your AI companion perform setup, configuration, and administrative tasks more quickly using natural language prompts.

## Before you begin

Role required: sn_na_center.nac_admin

## About this task

The ServiceNow Otto panel is turned on by default. If it is turned off, follow these steps to turn on the ServiceNow Otto panel.

The ServiceNow Otto panel must be enabled for administrators to use the conversational interface in AI Admin Center. When the panel is turned off, a banner appears on the home page notifying you that the conversational experience is unavailable, with a link to the settings page.

For more information on the capabilities of the ServiceNow Otto panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.").

## Procedure

1. Navigate to AllAI Admin Center or WorkspacesAI Admin Center. {#now-assist-center-enable-now-assist-panel__ai-admin-center-reuse-ph-app-task-navigation}
2. Select Admin in the side navigation bar.
3. Under Now Assist Experiences on the AI Admin Hub page, select ServiceNow Otto Panel.
4. Select Turn on to enable the ServiceNow Otto panel.
5. Select Turn on again to confirm.

## Result

The ServiceNow Otto panel is enabled and available globally via the ServiceNow Otto icon (![ServiceNow Otto icon.]()) in the Next Experience
Unified Navigation. The panel understands where users are in the application and can personalize responses accordingly, streamlining the completion of tasks.
**Related concepts**   

* [Setting up automation opportunity discovery in AI Admin Center](https://www.servicenow.com/docs/pp_0GtsZEbcWMV8InDIk7A "Configure the data sources, filters, and schedule that AI Agent Advisor uses to analyze your instance and identify automation opportunities.")  
**Related tasks**   

* [Confirm installation of AI Admin Center](https://www.servicenow.com/docs/JUvo5Jm5fZvaFJN11rjqPQ "Confirm the installation of the AI Admin Center application.")

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