AI Admin Center

  • Release version: Australia
  • Updated July 30, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Admin Center

    The AI Admin Center within the ServiceNow AI Platform provides a unified workspace for setting up, managing, and optimizing AI solutions. It enables customers to configure AI capabilities, implement AI-driven workflows, and monitor AI readiness, usage, and performance from a single interface.

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    Access to specific AI features, generative AI skills, agentic workflows, and AI agents depends on your ServiceNow license and product tier. Availability of AI models and features may vary based on geographic regions, data center environments, and regulatory compliance requirements.

    Key Features

    • Setup and Configuration: Streamlines AI solution deployment by centralizing configuration tasks.
    • Implementation: Allows practical use of AI solutions directly within the workspace.
    • Monitoring: Tracks AI system readiness, usage patterns, and performance metrics to optimize outcomes.
    • Reference Information: Provides detailed documentation on roles, properties, limitations, and AI components.

    Considerations for Customers

    • Licensing and Regional Restrictions: Some AI providers and features may be unavailable in certain regions, regulated markets, or specific data center environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected.
    • AI Limitations: AI outputs are based on data patterns and may not always be accurate or appropriate. Customers should rigorously test AI results, maintain human oversight, and avoid sole reliance on AI for critical decision-making, especially in sensitive domains like healthcare, finance, or security.
    • Data Processing and Privacy: Customer data is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) in compliance with ServiceNow’s internal policies. Customers can opt out of data collection related to AI training and improvement.

    Support and Resources

    • Access to the ServiceNow Community for AI and Intelligence discussions.
    • Training and certification opportunities via ServiceNow University.
    • Known Error Portal for troubleshooting common issues.
    • Direct Customer Service and Support contact options.

    Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.