Now Assist Center
Summarize
Summary of Now Assist Center
Now Assist Center enables ServiceNow customers to set up, manage, and optimize generative AI solutions on the ServiceNow AI Platform from a single unified workspace. It streamlines the entire lifecycle of AI implementations, including configuration, usage, monitoring, and troubleshooting.
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Key Features
- Explore: Learn core concepts and features of Now Assist Center.
- Configure: Set up Now Assist Center to begin deploying AI solutions.
- Use: Implement generative AI solutions efficiently within a centralized workspace.
- Monitor: Track AI readiness, usage, and performance metrics to ensure optimal outcomes.
- Reference: Access detailed information about application properties, roles, limitations, and licensing scopes.
Important Considerations
- Access to AI features depends on your ServiceNow license and product tier.
- Availability of AI models and features varies by region and data center environment; some features are restricted in regulated markets or specific compliance zones such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers.
- Keep updated with ServiceNow knowledge base articles for the latest on feature availability and model provider support.
AI Limitations and Responsibilities
This application uses evolving AI and machine learning technologies that may not always produce fully accurate or appropriate results. Customers are responsible for evaluating AI outputs critically, applying human oversight, and avoiding sole reliance on AI for critical decisions—especially in high-impact sectors like healthcare, finance, legal, security, and infrastructure.
Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible AI usage and may be updated periodically.
Data Processing and Collection
- Data from customer instances is transferred securely to centralized ServiceNow environments, potentially in different regions or third-party cloud providers (e.g., Microsoft Azure).
- ServiceNow handles data per internal compliance policies to maintain security and privacy.
- Inputs, outputs, and edits from the application are collected to improve ServiceNow AI technologies and models. Customers can opt out of this data collection if desired.
Support and Resources
- Access AI-focused resources through the ServiceNow Community and University for training and best practices.
- Utilize the Known Error Portal and Customer Service for troubleshooting and support.
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform from a single workspace.
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- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
- Additional resources for AI products and solutions.
- ServiceNow Community on AI and Intelligence.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Search the Known Error Portal for known error articles.
- Contact Customer Service and Support.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.