---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Admin Center workspace (Next Experience UI)

# AI Admin Center workspace (Next Experience UI) {#ariaid-title1}

Release version: Brazil  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read  
Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.
Important:  
Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.").

The Next Experience
AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/RErxMOqH3NTQhxEry2KgnQ#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.").

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.  
Note:  
This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic.

## Overview of the AI Admin Center workspace {#now-assist-center-workspace__section_bwt_hll_j3c}

The AI Admin Center workspace provides features that enable you to set up of your AI solutions in a unified experience without switching between separate AI applications.  
With the AI Admin Center workspace, you can:

* Access your integrated AI adoption capabilities using the side navigation bar.
* Use the home page features to assess your instance readiness, set up AI solutions, find and activate automation opportunities, and open related AI applications.
* Use the conversational interface in the ServiceNow Otto panel as your AI assistant to perform common setup, building, and question answering tasks.
{#now-assist-center-workspace__ul_nxw_4fc_l3c}

## Access the AI Admin Center workspace {#now-assist-center-workspace__section_vwq_vfc_l3c}

To access the AI Admin Center workspace, navigate to AllAI Admin CenterAI Admin Center (Legacy).{#now-assist-center-workspace__ai-admin-center-reuse-menu-ph-app-task-navigation}

The first time you access AI Admin Center, a welcome message displays prompting you to get started by installing essential ServiceNow Otto plugins. If you already have these plugins installed, the message simply introduces the benefits of AI Admin Center. Select Let's get started to continue to the home page.  
Figure 1. Welcome message

## Layout of the AI Admin Center workspace {#now-assist-center-workspace__section_tj2_3ll_j3c}

The following illustration shows the AI Admin Center workspace. The workspace includes:

* 1 - Side navigation bar
* 2 - Tabs
* 3 - Home page
* 4 - ServiceNow Otto panel
{#now-assist-center-workspace__ul_wsm_fhc_l3c}  
Figure 2. AI Admin Center workspace
**Related concepts**   

* [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/75zLKZS0mdrVTR9Zj8hUTQ#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.")
* [Supporting information for AI Admin Center](https://www.servicenow.com/docs/lyyS_nVDx1gnEm5SL3u4EA "Get a quick overview of the important information that is related to the AI Admin Center application.")

## Side navigation bar {#ariaid-title2}

The side navigation bar provides access to the applications and features integrated with AI Admin Center.
Select an item in the navigation bar to open it in a workspace tab.  
Figure 3. Side navigation bar  
The side navigation bar includes the following options:{#now-assist-center-side-navigation-bar__table_wtg_hbd_s3c__entry__3}

| Option | Icon | Description |
|-|:-:|-|
| Home | ![]() | The home page provides AI setup, administration, and monitoring features tailored to suit your instance. |
| Asset inventory | ![]() | The asset inventory shows you all the ServiceNow AI assets in your instance. Each tab in the series provides a list for that asset type. You can view a list of all assets in the Overview tab. |
| Data | ![]() | The data page allows you to use AI Data Kit in the AI Admin Center workspace. |
| AI readiness assessment | ![]() | The AI readiness assessment page provides a general assessment summary and a list of AI readiness assessments based on your instance data. |
| Admin | ![]() | The admin page allows you to use AI Admin Hub and AI Guardian in the AI Admin Center workspace. The admin page provides a series of links to admin pages. Select an item to open it in a separate workspace tab. |
| Monitor | ![]() | The monitor page shows usage, performance, and adoption metrics for your AI solutions. |
[Table 1. Navigation bar options]

{#now-assist-center-side-navigation-bar__table_wtg_hbd_s3c}

For more information, see [Using other AI applications and features from AI Admin Center](https://www.servicenow.com/docs/AQKl8x5rPpCgK67HQII9mw "Access other AI applications within AI Admin Center to configure and manage AI capabilities on your instance.").

## Home page {#ariaid-title3}

The AI Admin Center home page provides features to quickly set up your AI implementation, find automation opportunities, check the AI readiness status of your instance, track usage and performance of AI solutions, and
access related AI applications.
Your home page is tailored to suit your specific environment, role, and business objectives. The appearance your home page and its sections display accordingly. The entitlements, Impact subscription, plugin installations, and data associated with your instance may affect your experience on the home page.

The following sections may appear on your home page based on your instance.

### Actionable use cases {#now-assist-center-home-page__section_bdm_rl5_k3c}

The first section of the home page displays a series of AI-generated cards that represent quick-start use cases. Each use case is tailored to your environment and proposed to help you implement AI adoption, best practices, and
administrative setup on the platform.  
Figure 4. Actionable use cases section

Select Activate on the card to begin, and a conversation will open in the ServiceNow Otto panel. In the ServiceNow Otto panel, you can use natural language to have your AI companion implement the use case.

After it is implemented, the card disappears and the new solution appears under the Recently activated AI section of the home page.

For more information, see [Activating actionable use cases from AI Admin Center](https://www.servicenow.com/docs/adxNWY7k~xmQv~LTc1wEIA "Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.").

### Automation opportunities {#now-assist-center-home-page__section_aqf_bm5_k3c}

This section shows the most relevant opportunities to automate actions or workflows in your instance using AI. The opportunities appear as actionable cards, each showing the results of an assessment performed by AI Agent Advisor.  
Figure 5. Automation opportunities section

AI Agent Advisor analyzes your instance data to identify the leading AI opportunities, estimates the potential time savings for each opportunity, and finds the AI agents needed to support the automation.

Select View all to see a list of all the opportunities identified by AI Agent Advisor.

For more information, see .

### Recently activated AI {#now-assist-center-home-page__section_fn1_sl5_k3c}

The Recently activated AI section provides performance statistics on your most recently activated AI solutions.  
Figure 6. Recently activated AI section

Each card displays a usage trend line to show adoption over time beginning at the time of activation.

Select View all analytics to see a complete list of the AI performance metrics in the Performance section of the AI Admin Hub.

For more information, see [Monitor your recently activated AI solution in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/uoFvxvSdecFvVHsp2hEJhA "View performance metrics on your most recently activated AI solutions on the AI Admin Center home page.").

### AI readiness {#now-assist-center-home-page__section_ggk_sl5_k3c}

The AI readiness section shows the readiness assessments for your environment.

Each assessment helps to determine whether your organization's instance is ready to implement generative AI and agentic AI features. Explore actionable insights to enhance your data, applications, configurations, and workflows,
improving the quality of your AI outcomes.  
Figure 7. AI readiness section

Select Start AI readiness assessment to run the assessment of your instance. After the assessment is complete, the results display in a card showing your overall AI readiness status.  
Figure 8. Overall AI readiness assessment

Select View Assessment to see the assessment on a separate workspace tab.

For more information, see [Increasing AI readiness in AI Admin Center](https://www.servicenow.com/docs/DE3AOcTf6znEopBwuUcsdg "Use AI readiness assessments to help you find actionable items in your implementation preparation and direct links to improve those areas.").

### AI tools {#now-assist-center-home-page__section_hk4_bm5_k3c}

The AI tools section shows other AI applications on the platform outside of AI Admin Center that can help you build, manage, and monitor your solutions.  
Figure 9. AI tools section

Each application appears in a separate card or tile. Select the arrow in the card to open the application in a separate browser tab.

## ServiceNow Otto panel {#ariaid-title4}

The ServiceNow Otto panel is the conversational interface where you can interact with the AI companion to perform setup, solution building, and question answering tasks.
The AI companion in the ServiceNow Otto panel uses AI to accomplish AI setup and configuration tasks on your instance based on your requests. Describe what you want to accomplish and the AI companion
guides you through the process, executes actions with your confirmation, and answers questions about your instance and the AI products.  
Use the ServiceNow Otto panel to perform the following types of actions:

* Perform common administrator functions
* Implement the setup and configuration of AI solutions
* Answer questions and find help documentation
* Activate and set up base system skills
* Enable or disable native and machine translation
* Configure language support for supported language models
* View privacy policy details and guidance
* View data sharing details and guidance
* View data overflow processing details and guidance
* View policy and model providers with management guidance
* View active and deprecated AI model versions
* Discover and assign AI agents and agentic workflows that implement use cases
{#now-assist-center-now-assist-panel__ul_dkb_plr_s3c}  
Figure 10. ServiceNow Otto panel

For more information, see [Using the conversational experience in AI Admin Center](https://www.servicenow.com/docs/qt27ibk7z5sQRuc5ezafJQ "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center.").

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