---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Data Kit

# AI Data Kit {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI Data Kit

ServiceNow® AI Data Kit enables customers to add curated datasets to a data catalog, facilitating AI skill development and evaluation through integration with the ServiceNow SDK.
This capability supports creating custom datasets that enhance AI-driven functionalities within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **Dataset Creation:** Allows customers to generate and add datasets to data collections for improved AI skill training.
* **Configuration:** Supports configuring AI Data Kit for prompts and AI skill management.
* **Regional and Environment Restrictions:** Some Now Assist AI features are restricted or unavailable in specific data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or other restricted settings.
* **Support Resources:** Provides access to ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.

## Important Considerations

* **AI Limitations:** AI Data Kit uses AI and machine learning, which may not always produce fully accurate or appropriate results. Customers must validate AI outputs, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, legal, and security.
* **Data Processing:** Data is transferred from individual customer instances to centralized ServiceNow environments, which may be in different regions or hosted by third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and compliance standards.
* **Data Collection and Privacy:** ServiceNow collects inputs, outputs, and edits from AI Data Kit usage to improve its AI technologies. Customers have the option to opt out of future data collection as outlined in the Now Assist Opt-Out settings.  
Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

## Get started {#now-assist-data-kit-landing__cf-app-landing-get-started}

AI Data KitAI Data Kit

|-|-|-|
| [Explore](https://www.servicenow.com/docs/~nMG0rzgF4q1gOkKGDfGpQ "The AI Data Kit plugin for Now Assist enables you to add datasets to a data catalog and create collections for use in ServiceNow SDK.") Learn how AI Data Kit can help create custom datasets | [Configure](https://www.servicenow.com/docs/yTsY_a4_UgzMT2hdApEROg "Configure system properties, plugins, and roles to enable all features of AI Data Kit.") Configure AI Data Kit for prompts and skills | [Use](https://www.servicenow.com/docs/Tl6hcBXsBfoM36VFgY~7Mg "Use AI Data Kit to add datasets to a data catalog to create collections for use in ServiceNow SDK.")Use AI Data Kit to create datasets to add to data collections |
|   |   | [Reference](https://www.servicenow.com/docs/9u2T2wCCOGrpgQs3HPM0cg "Reference topics for AI Data Kit.")Reference information for AI Data Kit |
[ ]

{#now-assist-data-kit-landing__table_zhp_snh_jcc} Important:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.  
Important:  
Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## Troubleshoot and get help {#now-assist-data-kit-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for AI Data Kit in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-data-kit-landing__ul_e3p_snh_jcc}

## AI limitations {#now-assist-data-kit-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-data-kit-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-data-kit-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-data-kit-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-data-kit-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-data-kit-landing__p_jv2_nfg_h1c}