AI Data Kit

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of AI Data Kit

    ServiceNow® AI Data Kit enables customers to add curated datasets to a data catalog, facilitating AI skill development and evaluation through integration with the ServiceNow SDK. This capability supports creating custom datasets that enhance AI-driven functionalities within the ServiceNow platform.

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    Key Features

    • Dataset Creation: Allows customers to generate and add datasets to data collections for improved AI skill training.
    • Configuration: Supports configuring AI Data Kit for prompts and AI skill management.
    • Regional and Environment Restrictions: Some Now Assist AI features are restricted or unavailable in specific data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or other restricted settings.
    • Support Resources: Provides access to ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.

    Important Considerations

    • AI Limitations: AI Data Kit uses AI and machine learning, which may not always produce fully accurate or appropriate results. Customers must validate AI outputs, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, legal, and security.
    • Data Processing: Data is transferred from individual customer instances to centralized ServiceNow environments, which may be in different regions or hosted by third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Privacy: ServiceNow collects inputs, outputs, and edits from AI Data Kit usage to improve its AI technologies. Customers have the option to opt out of future data collection as outlined in the Now Assist Opt-Out settings.

    Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    AI Data KitAI Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.