--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow Otto panel # ServiceNow Otto panel {#ariaid-title1} Release version: Australia Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly. You must fulfill the following conditions to use the ServiceNow Otto panel: * Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). * You must have the now_assist_panel_user role. * Your role must be applied to at least one active ServiceNow Otto skill to use skills in the ServiceNow Otto panel. {#now-assist-panel-overview__ul_yp2_cdz_tgc} There are three versions of ServiceNow Otto panel chats: standard, enhanced, and premium. Select one of the versions to learn more: * [Standard chat](https://www.servicenow.com/docs/cWQ5vAikMbimFBCZbDPRDw "With the ServiceNow Otto panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") - provides conversational support assistance within a standard, static chat window. To activate the ServiceNow Otto panel standard chat, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/754721Xs6BkV0CBtyYplug "Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.") for more information. * [Enhanced chat](https://www.servicenow.com/docs/g_Y1OFvNwVBM70o_4Bjvcg "ServiceNow Otto panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use ServiceNow Otto panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.") - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the ServiceNow Otto panel enhanced chat and configure your ServiceNow Otto instance to use the enhanced chat. See [Activate ServiceNow Otto panel enhanced chat](https://www.servicenow.com/docs/Ln~8JVsusHFnsf4NqtMwKg "Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.") for more information. * [Premium chat](https://www.servicenow.com/docs/vYbCOflqD~fhI0aYhYKCrQ "ServiceNow Otto panel premium chat is an AI chat experience built into your ServiceNow environment. It lets you ask questions, get answers from your organization's knowledge, and take action on records — all in one place. It supports file uploads, web search, and multi-step agentic tasks, so you can handle more complex requests without leaving the panel.") - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the ServiceNow Otto panel premium chat and configure your ServiceNow Otto instance to use the premium chat. See [Display your assistant on Platform or ServiceNow Studio](https://www.servicenow.com/docs/access?context=display-nap-assistant&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for more information. {#now-assist-panel-overview__ul_mb3_fg3_bgc} If you want to use assistants, you must activate them. See [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for information on activating assistants. Note: Voice input is automatically activated when you activate the ServiceNow Otto panel. As of the Zurich Patch 4 release, voice input is configured in the [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). For help with installation, see [Solving installation and configuration issues with ServiceNow Otto](https://www.servicenow.com/docs/uL1A4ARWSbL192MjXW65SQ "Use this checklist to address issues or gaps in your ServiceNow Otto configuration."). * **[Standard chat](https://www.servicenow.com/docs/cWQ5vAikMbimFBCZbDPRDw)** With the ServiceNow Otto panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly. * **[Enhanced chat](https://www.servicenow.com/docs/g_Y1OFvNwVBM70o_4Bjvcg)** ServiceNow Otto panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use ServiceNow Otto panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others. * **[Premium chat](https://www.servicenow.com/docs/vYbCOflqD~fhI0aYhYKCrQ)** ServiceNow Otto panel premium chat is an AI chat experience built into your ServiceNow environment. It lets you ask questions, get answers from your organization's knowledge, and take action on records --- all in one place. It supports file uploads, web search, and multi-step agentic tasks, so you can handle more complex requests without leaving the panel.