---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reviewing your AI assessment

# Reviewing your AI assessment {#ariaid-title1}

Release version: Brazil  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
This automated assessment process evaluates potential implementation impacts and provides actionable insights for your AI products.  
Important:  
The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see [AI Admin Center (formerly Now Assist Center)](https://www.servicenow.com/docs/R64IQUOqfqP~ZgNd51N4aw "Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.").

Navigate to WorkspacesAI Readiness Evaluation and select the assessment icon ![]() to review your AI assessment.  
Note:  
Before viewing your AI assessments, you must first have run the scheduled jobs to get the assessment results. If you haven't run your scheduled jobs, you are prompted to do so on an individual job level. For more information on running scheduled jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://www.servicenow.com/docs/eAR01pnap5ONWQvAkRLaPA "Before you can view the agentic AI or generative AI assessment results, you must first run the GenAI/AgenticAI Assessment scheduled job.") and [Configure the AI Readiness Evaluation guided setup](https://www.servicenow.com/docs/9FrNrsHOznh43730qFKw_g "Before you can review the Now Assist assessments in Workspaces > AI Readiness Evaluation , you must first complete the configuration for the five HRSD jobs.").

The summary tab provides a consolidated summary of features, including AI capabilities across AI Search, Virtual Agent (VA), IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD), as well as their corresponding estimated remediation efforts. The results shown are estimates. You should evaluate results provided by AI Readiness Evaluation for accuracy and appropriateness for your use case.

To understand the estimated remediation effort, select the Legends button. The legend shows the estimated remediation effort using sizing verbiage and colors, along with an estimated timeline of remediation in
development days. The legend also includes descriptions of the icons found next to the assessment questions.
Figure 1. Example of Legends estimated remediation effort sizing

After reviewing the summary, select the individual assessment links to be redirected to that specific assessment in a new browser tab. The questions for each AI assessment differs. For example, the questions and answers on the ServiceNow Otto for AI Search assessment are different than the questions and answers on the ServiceNow Otto for Virtual Agent assessment.  
Note:  
The assessments gather information from tables. To view any of the tables' available questions, answers, assessments, or assessment run successes or failures, search for the applicable table in the navigation filter:

* Questions \[sn_assess_question\] table
* Answers \[sn_assess_answer\] table
* Assessment \[sn_assess_assessment\] table
* Assessment Run \[sn_assess_assessment_run\] table

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For more information about how to search for tables in the navigation filter, see [Navigate directly to a table](https://www.servicenow.com/docs/access?context=t_NavigateDirectlyToATable&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators:

* ![](): Informational area and no further action needed.
* ![](): Further action is needed to resolve findings before implementation. These required areas include estimated remediation efforts.
* ![](): Recommended area warning, but the finding should be evaluated before implementation. These recommendations are observations that should be reviewed prior to implementation but no estimated remediation effort is provided.

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You can select Download Report to export the entire assessment report in PDF format from the Summary tab. The exported report still includes hyperlinks to the specific individual assessments. Selecting
Download Report on an individual assessment downloads only that report in PDF format. After selecting a hyperlink in the PDF, that record or table opens in a separate browser tab.  
Note:  
You don't have to select Download Report to work directly with the problematic records or tables found in the assessment. Each assessment includes hyperlinks to the records or tables that need attention. Selecting a hyperlink opens the record or table in a separate browser tab.
Figure 2. Example of the ServiceNow Otto for Virtual Agent assessment

After reviewing the assessment and making the suggested assessment changes, rerun your scheduled jobs to see how your results improve. For more information on rerunning a specific job or all jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://www.servicenow.com/docs/eAR01pnap5ONWQvAkRLaPA "Before you can view the agentic AI or generative AI assessment results, you must first run the GenAI/AgenticAI Assessment scheduled job.").

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