---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use

# Using AI Readiness Evaluation {#ariaid-title1}

Release version: Brazil  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AI Readiness Evaluation app helps you find actionable items in your
implementation preparation and provides direct hyperlinks to improve upon those gaps.
Important:  
The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see [AI Admin Center (formerly Now Assist Center)](https://www.servicenow.com/docs/R64IQUOqfqP~ZgNd51N4aw "Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.").

## Overview of AI Readiness Evaluation {#using-now-assist-readiness-evaluation__cf-using-parent-workflow}

Use the AI Readiness Evaluation app to help you prepare to launch generative AI, agentic AI, or both for your organization. The following list is a high-level overview of the documentation topics in this section that you
can refer to on how to use and interpret the AI Readiness Evaluation results.

* [Using AI Readiness Evaluation dashboard](https://www.servicenow.com/docs/TFN9f8OY6lVdq0GjNoWWmw "The AI Readiness Evaluation dashboard comes with two dashboard tabs: Agentic AI - Assessment and AI Assessment.")

  View an overall dashboard of your assessments' findings divided up into percentages and bar chart visuals.
* [Assessing readiness status](https://www.servicenow.com/docs/xWOdwFHl1VS4EZXoFXxf2A "The AI Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both.")

  View an overall dashboard of readiness and issue categorization before implementing AI.
* [Reviewing your AI assessment](https://www.servicenow.com/docs/vaqdbpnCF5z5GkaS~WCqaw "This automated assessment process evaluates potential implementation impacts and provides actionable insights for your AI products.")

  View the AI assessment report results for the five available products.
* [Reviewing your Agentic AI assessment](https://www.servicenow.com/docs/kdqzzrqAmKCsPAu7MrbhCg "This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM).")

  View the agentic AI assessment report results for IT Service Management (ITSM) and Customer Service Management (CSM).
{#using-now-assist-readiness-evaluation__cf-using-parent-steps-ul}