--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Skill Kit # AI Skill Kit {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit The ServiceNow AI Skill Kit enables customers to create and publish custom prompts and skills for ServiceNow Otto, enhancing flexibility in leveraging Otto's generative AI capabilities. This tool supports configuring prompts, managing deployment settings, and building tailored AI-driven interactions within the ServiceNow environment. Show full answer Show less ## Key Features * **Custom Prompt and Skill Creation:** Allows development of personalized AI prompts and skills to better align with specific business needs. * **Configuration Management:** Provides settings for prompt behavior and deployment to optimize AI skill integration. * **Model Provider Availability:** Availability of AI models and features varies by region, data center environment, and regulatory compliance requirements. Customers should verify model provider availability and feature access based on their deployment context. * **Support Resources:** Access to the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance. ## Important Considerations * Some AI products and features are restricted or unavailable in certain regions, regulated markets, or specific data center environments including FedRAMP, NSC DOD IL5, Australia IRAP-Protected, and self-hosted setups. * Customers must review the latest availability updates and compliance information to ensure proper use. * The AI Skill Kit uses AI and machine learning, which may produce outputs that are not always accurate or complete; human oversight and rigorous testing are critical, especially in high-impact domains like healthcare, finance, legal, and security. * Use of the AI Skill Kit is subject to ServiceNow's AI Acceptable Use Policy, which customers must agree to and monitor for updates. * Data processed by the AI Skill Kit is transferred from customer instances to centralized ServiceNow environments, potentially across regions and involving third-party cloud providers (e.g., Microsoft Azure), following ServiceNow's data policies and compliance standards. * ServiceNow collects inputs, outputs, and edits from AI Skill Kit usage to improve its AI models and products; customers can opt out of data collection if desired. Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts gives you greater flexibility with ServiceNow Otto's generative AI capabilities. ## Get started |-|-| | [ExploreLearn more about AI Skill Kit and creating effective prompts.](https://www.servicenow.com/docs/BdBFuS8tDj9LlltRtgK3~A "Use the AI Skill Kit plugin for ServiceNow Otto to create and activate custom prompts and skills for Otto.") | [ConfigureConfigure AI Skill Kit prompt and deployment settings.](https://www.servicenow.com/docs/zXTOk3EiD~TuxKm0_4EsBA "Configure prompts and skills for AI Skill Kit.") | | [UseUse AI Skill Kit to create custom skills.](https://www.servicenow.com/docs/MCqZL~XXpVcu9OgsReyHoQ "Use AI Skill Kit to create and publish prompts and custom skills for Otto.") || [ ] {#now-assist-skill-kit-landing__table_k4y_wm5_sbc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-skill-kit-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-skill-kit-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help * [Ask questions and explore other resources for AI Skill Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-skill-kit-landing__ul_p4y_wm5_sbc} ## AI limitations {#now-assist-skill-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-skill-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-skill-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-skill-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-skill-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/EmdgH1ffuKs1DXKWHPQY1g "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-skill-kit-landing__p_jv2_nfg_h1c}