--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Skill Kit # AI Skill Kit {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit ServiceNow® AI Skill Kit enables customers to create and publish custom prompts and skills for Otto, enhancing flexibility with Otto's generative AI capabilities. This kit supports configuring prompts and deployment settings, allowing tailored AI skill creation to meet specific business needs. Show full answer Show less ## Availability and Restrictions Not all AI model providers, products, or features are available to customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or regulated markets. Availability varies by region and data center compliance requirements. Customers should monitor updates in future releases and reference ServiceNow Knowledge Base articles for detailed information on restrictions. ## AI Limitations and Responsibilities The AI Skill Kit leverages AI and machine learning, which may produce outputs that are not always accurate, complete, or appropriate. Customers must rigorously test and evaluate AI-generated outputs for their specific use cases, especially in sensitive or consequential domains like healthcare, finance, legal, employment, security, or infrastructure. Human oversight is essential, and AI outputs should not be the sole basis for critical decision-making. Users must comply with ServiceNow's AI Acceptable Use Policy. ## Data Processing and Collection Using AI Skill Kit involves transferring data from customer instances to centralized ServiceNow environments, potentially hosted in different regions or third-party clouds such as Microsoft Azure. Data is managed according to ServiceNow's internal policies. ServiceNow collects inputs, outputs, and edits from AI Skill Kit usage to improve its technologies, with customers having the option to opt out of data collection at any time. ## Support and Resources * Access community forums for questions and knowledge sharing about AI Skill Kit. * Search the Known Error Portal for known issues and resolutions. * Contact Customer Service and Support for direct assistance. Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for Otto. Creating custom skills and prompts enables you to have greater flexibility with Otto's generative AI capabilities. ## Get started |-|-| | [ExploreLearn more about AI Skill Kit and creating effective prompts.](https://www.servicenow.com/docs/r9mQkqNomLFaV3bnz7xfpw "Use the AI Skill Kit plugin for Otto to create and activate custom prompts and skills for Otto.") | [ConfigureConfigure AI Skill Kit prompt and deployment settings.](https://www.servicenow.com/docs/j8TgoswBjMNMyHEWK06NaQ "Configure prompts and skills for AI Skill Kit.") | | [UseUse AI Skill Kit to create custom skills.](https://www.servicenow.com/docs/zjedDTAlAC5Sq07Upy86BA "Use AI Skill Kit to create and publish prompts and custom skills for Otto.") || [ ] {#now-assist-skill-kit-landing__table_k4y_wm5_sbc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-skill-kit-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-skill-kit-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help * [Ask questions and explore other resources for AI Skill Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-skill-kit-landing__ul_p4y_wm5_sbc} ## AI limitations {#now-assist-skill-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-skill-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-skill-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-skill-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-skill-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-skill-kit-landing__p_jv2_nfg_h1c}