Now Assist Skill Kit

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist Skill Kit

    The ServiceNow Now Assist Skill Kit empowers you to create and publish custom prompts and skills tailored for Now Assist’s generative AI capabilities. This flexibility allows you to enhance how Now Assist serves your organization by designing AI-driven interactions suited to your specific needs.

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    Key Features

    • Custom Prompt and Skill Creation: Design and deploy personalized AI prompts and skills to extend Now Assist functionality.
    • Configuration Options: Adjust prompt and deployment settings to optimize performance and integration.
    • Learning Resources: Access guidance on effective prompt creation and skill development to maximize AI effectiveness.

    Important Considerations

    • Model availability varies by region and data center location, with some AI features restricted in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets.
    • Check the ServiceNow Knowledge Base for ongoing updates regarding model and feature availability.
    • AI-generated outputs may not always be accurate or appropriate; human oversight is essential, especially in critical domains like healthcare, finance, legal, and security.
    • Use of this application requires transferring data from your instance to centralized ServiceNow environments and potentially third-party cloud providers, with data managed according to ServiceNow’s internal policies.
    • ServiceNow collects input and output data from Now Assist interactions to enhance AI models and products; customers may opt out of this data collection.

    Support and Troubleshooting

    For assistance, you can engage with the ServiceNow Community, search the Known Error Portal, or contact Customer Service and Support. These resources help address issues and provide guidance when using the Now Assist Skill Kit.

    Use ServiceNow® Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.