---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI assets on by default

# AI agents, skills, and agentic workflows on by default {#ariaid-title1}

Release version: Australia  
Updated August 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read  
Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.
Important:  
Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:

New customers
:   When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.

Existing customers who are upgrading (starting with Zurich Patch 4)

:   There is no change to skills, agents, or agentic workflows that are currently enabled and customized.An AI asset is turned on if:

    * The AI plugin is installed, but the asset was never turned on.
    * An admin has never adjusted roles for the skill.

    {#now-assist-skills-on-by-default__ul_yvc_bvq_g3c}  
    An AI asset is not turned on if:

    * The asset was previously turned on, and then turned off again.
    * An admin has adjusted roles for the asset.
    {#now-assist-skills-on-by-default__ul_zvc_bvq_g3c}
For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/RC6x9bpmgBkefh6mbxWQxg "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.").  
Note:  
Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/YQiwIh0UNsqUGKnKcD1BQg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools.").

## AI assets that are on by default {#now-assist-skills-on-by-default__section_qjb_f5z_bzb}

For a list of changes by release, see [Release notes](https://www.servicenow.com/docs/access?context=new-features-changes&version=australia&pubname=australia-release-notes&ft:locale=en-US).  
{#now-assist-skills-on-by-default__table_yz3_mqd_dbc__entry__4}

| Product | Type | Asset name | Effective date |
|-|-|-|-|
| [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Agentic workflow | [Help repair enterprise assets](https://www.servicenow.com/docs/access?context=now-assist-eam-help-repair-enterprise-assets-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | April 9, 2026 |
| [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=australia&pubname=australia-impact&ft:locale=en-US) | Skill | Outcome summarization | December 11, 2025 |
| [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | [Invoice case summarization](https://www.servicenow.com/docs/access?context=now-assist-summarize-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Purchase order summarization | December 11, 2025 |
| [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Acceptance criteria generation](https://www.servicenow.com/docs/access?context=generate-acceptance-criteria-for-stories-in-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Doc generation](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Task generation](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | Skill | [Configuration item (CI) summarization](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | Skill | [Manage duplicate CIs](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | Skill | [Service Graph Connector diagnosis](https://www.servicenow.com/docs/access?context=now-assist-sgc-diagnose&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | Skill | [Summarize CMDB readiness](https://www.servicenow.com/docs/access?context=na-cmdb-skill-summ-rdy&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | Agentic workflow | [Search CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | December 11, 2025 |
| [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | Contracts query enhancer | December 11, 2025 |
| [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | Contracts query classifier | April 9, 2026 |
| [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | Duration to days converter | December 11, 2025 |
| [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | Search contract with contextual input | December 11, 2025 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agent | [CBS bulk upload agent](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agent | [CBS configuration agent](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agent | [IA orchestration agent](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agent | [Manage groups and roles agent](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agent | [Notification agent](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Skill | [Next Best Action](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Skill | [Error Resolution](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Core Business Suite (CBS)](https://www.servicenow.com/docs/access?context=now-assist-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | Agentic workflow | [AI agentic workflow for the CBS setup](https://www.servicenow.com/docs/access?context=using-ai-agent-workflows-na-cbs&version=australia&pubname=australia-core-business-suite&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) | Skill | [Spoke generation](https://www.servicenow.com/docs/access?context=create-spk-now-spk-gen&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) | Skill | [Playbook summarization](https://www.servicenow.com/docs/access?context=playbook-summarization&version=australia&pubname=australia-build-workflows&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Skill | [Live Agent Assist - Followup Query Enhancer](https://www.servicenow.com/docs/access?context=use-quality-assurance-dashboard-as-an-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Skill | [Live Agent Assist - Interaction Analyser](https://www.servicenow.com/docs/access?context=use-quality-assurance-dashboard-as-an-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Skill | [Live Agent Assist - KG Query Generator](https://www.servicenow.com/docs/access?context=use-quality-assurance-dashboard-as-an-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Skill | [Live Agent Assist - Recommendation Generator](https://www.servicenow.com/docs/access?context=use-quality-assurance-dashboard-as-an-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Agent | [Live Agent Assist](https://www.servicenow.com/docs/access?context=use-quality-assurance-dashboard-as-an-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Agent | [AI voice](https://www.servicenow.com/docs/access?context=voice-ai-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | Agent | [Update case AI voice](https://www.servicenow.com/docs/access?context=voice-ai-agent&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Case summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Requested item summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Request summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [ADR DOC actions](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [ADR DOC summarization](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [Business application insights](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [Create diagram from image](https://www.servicenow.com/docs/access?context=eaw-create-bpm-diag-from-image&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [Diagram change analysis](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Skill | [Refine text](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | Agent | [Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=ea-qna-overview&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) |   |
| [Operational Sustainability Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | Skill | [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Agent | User resolution mapping agent | December 11, 2025 |
| [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Generate hardware asset insights](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Agentic workflow | [Help repair hardware assets](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Incident summarization](https://www.servicenow.com/docs/access?context=now-assist-hs-summarize-safety-incident&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [H\&S Action Planner](https://www.servicenow.com/docs/access?context=now-assist-hs-generate-ai-suggested-actions-in-action-planner&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Common control objective creation](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Issue summarization](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Regulatory alert summarization](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Regulatory alert impacted citations](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Regulatory alert impacted control objectives](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Regulatory alert impacted controls](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Regulatory alert impacted policies](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Risk assessment summarization](https://www.servicenow.com/docs/access?context=generate-risk-assessment-summary-genai&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Risk event summarization](https://www.servicenow.com/docs/access?context=generate-risk-event-summary-in-the-risk-workspace&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agent | [Control objective change agent](https://www.servicenow.com/docs/access?context=update-impacted-control-objectives-AI&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agent | Regulatory change task planning agent | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agent | [Report an issue](https://www.servicenow.com/docs/access?context=report-a-grc-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agent | [Risk suggestion AI agent](https://www.servicenow.com/docs/access?context=identify-risks-for-entity&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agentic workflow | [Get regulatory analysis](https://www.servicenow.com/docs/access?context=get-rcm-reg-insight&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agentic workflow | [Generate regulatory action plans](https://www.servicenow.com/docs/access?context=generate_regulatory_action_plans&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agentic workflow | [Suggest potential risks](https://www.servicenow.com/docs/access?context=identify-risks-for-entity&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Agentic workflow | [Optimize issue resolution](https://www.servicenow.com/docs/access?context=generate-grc-issue-resolution&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Skill | [Analyze service health](https://www.servicenow.com/docs/access?context=analyze-service-health-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | March 12, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Skill | [Analyze service observability dashboard](https://www.servicenow.com/docs/access?context=analyze-a-dashboard-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | March 12, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Skill | [Alert analysis](https://www.servicenow.com/docs/access?context=alert-summarization-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | January 20, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Skill | [Alert investigation](https://www.servicenow.com/docs/access?context=nai-analyze-past-incidents&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | January 20, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agentic workflow | [Manage alerts autonomously](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | January 20, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agentic workflow | [Analyze alert impact](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Azure Monitor MCP Server](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | August 6, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [AWS Observability](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [SolarWinds Observability](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Datadog APM MCP Server](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Dynatrace MCP Server](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Gemini Cloud Assist A2A Investigation](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | August 6, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Kentik analysis](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [New Relic MCP Server](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Prometheus API](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Prometheus Observability](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | July 9, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Splunk MCP Server](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Splunk Observability](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | August 6, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [Service level objective (SLO) creator](https://www.servicenow.com/docs/access?context=now-assist-itom-slo-generation&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | March 12, 2026 |
| [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | Agent | [ThousandEyes Observability](https://www.servicenow.com/docs/access?context=configure-integration-agents-for-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Change request summarization](https://www.servicenow.com/docs/access?context=summarize-change-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Chat summarization](https://www.servicenow.com/docs/access?context=generate-chat-summary-interaction-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Generate change risk assessments answers and reasoning](https://www.servicenow.com/docs/access?context=generate-change-risk-assessment-answers-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | July 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Incident summarization](https://www.servicenow.com/docs/access?context=summarize-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Resolution notes generation](https://www.servicenow.com/docs/access?context=resolve-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Chat reply recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-chat-recommendation&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Investigate boot time issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Skill | [Investigate Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | Agentic workflow | [Incident assist](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | April 9, 2026 |
| [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Legal matter summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | December 11, 2025 |
| [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Legal request summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | December 11, 2025 |
| [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Conversational intake for Conflict of Interest request](https://www.servicenow.com/docs/access?context=lsd-config-converse-intake&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | March 12, 2026 |
| [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Agentic workflow | [Triage legal requests](https://www.servicenow.com/docs/access?context=lsd-agentic-config-BR&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | Skill | [Enhance non conformance description](https://www.servicenow.com/docs/access?context=mco-report-an-issue_AI&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | Agent | [Plan and execute recall campaign phases and sub-phases](https://www.servicenow.com/docs/access?context=mco-plan-and-execute-recall-campaign-phases-and-subphases&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | March 12, 2026 |
| [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | Skill | [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | December 11, 2025 |
| [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | Agentic workflow | [Import OT device spreadsheet into OT CMDB](https://www.servicenow.com/docs/access?context=now-assist-otm-aiagents-import-ot-device-workflow&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Operational Technology (OT) Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | Skill | [OT incident summarization](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Operational Technology (OT) Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | Skill | [OT resolution notes generation](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Operational Technology (OT) Service Management](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | Agentic workflow | [Generate OT KB articles agentic workflow](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Common control objective creation](https://www.servicenow.com/docs/access?context=privacy-take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=privacy-generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [Risk assessment summary](https://www.servicenow.com/docs/access?context=privacy-generate-risk-assessment-summary&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&version=australia&pubname=australia-government-industry&ft:locale=en-US) | Agent | [Investigative Case Management AI agents](https://www.servicenow.com/docs/access?context=psds-explore-inv-case-management&version=australia&pubname=australia-government-industry&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Purchase Order Management (POM)](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Agentic workflow | [Define PO exception mitigation strategy](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Purchase Order Management (POM)](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Agentic workflow | [Intent to Action](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Correlation insights generation](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Post-incident analysis](https://www.servicenow.com/docs/access?context=generate-pia-report-now-assist-security-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Resolution notes generation](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Security incident recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Security incident summarization](https://www.servicenow.com/docs/access?context=summarize-security-incident-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Agentic workflow | [Analyze security operations metrics](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Agentic workflow | [Close security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-close-incident-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Agentic workflow | [Generate SIR shift handover report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=australia&pubname=australia-security-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Agentic workflow | [Resolve security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&version=australia&pubname=australia-security-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Publisher compliance summarization](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Product compliance summarization](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Recommended actions](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [SaaS user resolution](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Error log summarization](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Error resolution recommendation](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Contract entitlement data extraction](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Product match reviewer](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Skill | [Software normalization](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Agentic workflow | [Reclamation rule creation](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Agentic workflow | [Removal candidate evaluation](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [EAP doc summarization](https://www.servicenow.com/docs/access?context=summarize-and-refine-docs-content-in-eap&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Identify similar records](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Multi feedback summarization](https://www.servicenow.com/docs/access?context=feedback-summary-sentiment-topics-pf&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Planning item doc summarization](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-pf&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Project doc summarization](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Project insights generation](https://www.servicenow.com/docs/access?context=email-project-summary-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Refine records](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Target generation](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Skill | [Demand summarization](https://www.servicenow.com/docs/access?context=demand-summary-demand-classic&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Agentic workflow | [Create stories](https://www.servicenow.com/docs/access?context=generate-agile-story-planning-items&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | Agentic workflow | [Monitor project tasks](https://www.servicenow.com/docs/access?context=na-spm-task-monitoring-usecase&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Negotiation summarization | December 11, 2025 |
| [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Procurement case summarization | December 11, 2025 |
| [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Purchase requisition summarization | December 11, 2025 |
| [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Sourcing event summarization | December 11, 2025 |
| [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | Sourcing request summarization | December 11, 2025 |
| [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | [Supplier case summarization](https://www.servicenow.com/docs/access?context=now-assist-slo-summarize-case&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | [Supplier performance summarization](https://www.servicenow.com/docs/access?context=summarize-supp-perf&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | [Email response](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-tasks&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | Skill | [Sentiment analysis](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Sales Customer Relationship Management for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | Agent | [Move order voice AI](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | Agentic workflow | [Squad resource identifier](https://www.servicenow.com/docs/access?context=now-assist-squad-resource-identifier&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | Agentic workflow | [Product release email communication](https://www.servicenow.com/docs/access?context=now-assist-product-release-email-communication&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | Agent | [Service Exchange Knowledge Assistant](https://www.servicenow.com/docs/access?context=now-assist-tmt-service-exchange-assistant-se&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | July 9, 2026 |
| [GRC: Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=third-party-risk-mgt-landing-page&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [TPRM issue summarization](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | December 11, 2025 |
| [GRC: Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=third-party-risk-mgt-landing-page&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | Skill | [TPRM issue recommendation](https://www.servicenow.com/docs/access?context=tprm-recommend-an-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Threat Intelligence Security Center (TISC) (TISC)](https://www.servicenow.com/docs/access?context=now-assist-tisc-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [TISC case summarization](https://www.servicenow.com/docs/access?context=now-assist-tisc-case-summarization&version=australia&pubname=australia-security-management&ft:locale=en-US) | June 11, 2026 |
| [ServiceNow Otto for Threat Intelligence Security Center (TISC) (TISC)](https://www.servicenow.com/docs/access?context=now-assist-tisc-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [TISC report authoring](https://www.servicenow.com/docs/access?context=na-tisc-generate-ai-reports&version=australia&pubname=australia-security-management&ft:locale=en-US) | July 9, 2026 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | Generate remediation assistance | December 11, 2025 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Now Assist recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [SEM insights](https://www.servicenow.com/docs/access?context=sem-insights-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [SPC setup connector](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Suggest vulnerability solutions](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US) | Skill | [Vulnerable item deduplication](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | Agentic workflow | [Access observer configuration](https://www.servicenow.com/docs/access?context=now-assist-vault-access-observer-config&version=australia&pubname=australia-platform-security&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | Agentic workflow | [Field encryption with Vault module](https://www.servicenow.com/docs/access?context=now-assist-vault-field-encryption-module&version=australia&pubname=australia-platform-security&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | Agentic workflow | [Securing custom apps with Vault agents](https://www.servicenow.com/docs/access?context=now-assist-vault-securing-custom-apps-agents&version=australia&pubname=australia-platform-security&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | Agentic workflow | [Summarize access observer logs](https://www.servicenow.com/docs/access?context=now-assist-vault-access-observer-logs&version=australia&pubname=australia-platform-security&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Skill | [Workplace case summarization](https://www.servicenow.com/docs/access?context=summarize-workplace-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | March 12, 2026 |
| [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | Agentic workflow | [Workplace Concierge](https://www.servicenow.com/docs/access?context=workplace-concierge-ai-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | April 9, 2026 |
| [ServiceNow Otto for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | Skill | [ERP data discovery](https://www.servicenow.com/docs/access?context=now-assist-erp-data-discovery-skill&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | Skill | [ERP data query](https://www.servicenow.com/docs/access?context=now-assist-erp-data-query&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | Skill | [Analytics follow-up generation](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | Skill | [Analytics hidden insights generation](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | Skill | [Analytics insights generation](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | Skill | [Analytics query generation](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | December 11, 2025 |
| [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | Skill | [Dashboard and visualization export](https://www.servicenow.com/docs/access?context=export-db-dv-now-assist-panel&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | January 20, 2026 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [AI agents](https://www.servicenow.com/docs/RshCtgpefnbPO35oJg8USg "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Conversational Help](https://www.servicenow.com/docs/8jtxrZXR3KEROoAatlJeMw "This skill uses Generative AI application capabilities to provide answers to the questions on the ServiceNow Otto panel.") | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | Custom skills | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Extract information from documents](https://www.servicenow.com/docs/sBm5cu6ZL~NKjuw3eLMF5g "The extract information from documents skill allows you to use ServiceNow Otto predictions to extract information from document and image files.") | April 9, 2026 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Multimodal chat](https://www.servicenow.com/docs/AxuVWAdCTXjdGLQrV~sAfQ "Document Intelligence helps you to quickly and accurately classify and extract information from documents using artificial intelligence (AI).") | April 9, 2026 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | Now Assist Multi-Turn Catalog Ordering | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | Now Assist Q\&A Genius Results | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | Now Assist Topics | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Requester approval checklist](https://www.servicenow.com/docs/yVYFrLLGMz6DuwE~50CIlg "The Requester Approval Checklist skill in the ServiceNow AI Platform generates a structured checklist by mapping real-time request data against your organization’s knowledge articles.") | February 5, 2026 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | July 9, 2026 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | Subflows and actions | December 11, 2025 |
| [Now Assist Platform](https://www.servicenow.com/docs/zAOAAK_QekvfEQoOMOuqJA "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Skill | [Voice Assist for Docs](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) |   |
| [Platform agentic workflows](https://www.servicenow.com/docs/BSz3E8ljF3WggnC662T0gw "You can use the available Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.") | Agentic workflow | [Error Analysis and Remediation workflow](https://www.servicenow.com/docs/access?context=error-framework-daw&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
| [Platform AI agents](https://www.servicenow.com/docs/L9SzMahSWfKTAdRQ5~JFVQ "Explore different AI agents available in platform ServiceNow Otto applications.") | Agent | [Error Analysis and Remediation agent](https://www.servicenow.com/docs/access?context=error-framework-daw&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | June 11, 2026 |
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{#now-assist-skills-on-by-default__table_yz3_mqd_dbc}