---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Requester approval checklist skill

# Requester approval checklist skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The requester approval checklist skill in the ServiceNow AI Platform® generates a structured checklist by mapping real-time request data against your organization's knowledge articles.  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/Q3vmmgURaBCnlrPmvi5IZw "Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.").

This skill is available within Now Assist Agents for Requester v3.1 and is designed to provide instant, data-backed decision support across in-product, agentic, and workflow experiences.  
The skill uses information from the following sources to promote accuracy:

Knowledge articles
:   Defines the evaluation criteria based on your company policy.

System data
:   Fetches requester profiles and historical data from ServiceNow.

Approval request
:   Analyze the details submitted in a live request.

## Requester Approval Checklist structure {#service-portal-approval-checklist-skill__section_s52_35s_yhc}

The output is presented in a two-step format: Criteria (what is required) and Reason (why it passed, failed, or has missing information). Each item has one of the following statuses: Met, Not met, or Unknown.  
Note:  
All referenced knowledge base articles are provided as links at the end of the checklist for easy verification.

## Key skill considerations {#service-portal-approval-checklist-skill__section_txj_n5s_yhc}

Integration
:   The skill is built for workflows and agentic experiences, but doesn't support follow-up questions and answers.

Decision support
:   The skill provides information only. It doesn't perform actions like Approve, Reject, or Comment.

Flexibility and control
:   The Requester Approval Checklist respects the approval configuration to provide flexibility and control.

For more information, see [Using the approval assistance AI agent](https://www.servicenow.com/docs/bsUIYydDPgvLOxgl6fkrow#platform-approval-aia "This AI agent that enables you to see your list of pending approvals, as well as see the details about your pending approvals. You can then approve or reject requests and tickets in ServiceNow Otto for Virtual Agent.") and [Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).