Calculation operand AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent identifies and returns relevant metric definitions and emission factors from existing sources. It replaces generic references with precise metric definitions and emission factor names in the input formula.

    Workflow

    The agent helps users complete tasks related to calculation operand.
    1. Use the formula stored in {emissions_formula} and copy it into ${emissions_formula_internal}. Store both values in memory.
    2. Read the formula from left to right, consuming one sub-expression at a time.
    3. Identify each unresolved element, one at a time, within the current sub-expression.
    4. Search metric definitions and show results.
    5. Search emission factor and show results.
    6. Continue within the current sub-expression.
    7. Continue to the next sub-expression.
    8. When all sub-expressions are resolved, present the final {emissions_formula} without additional commentary.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Search retrievals
    Get emission factors
    Get metric definition
    Script
    Replace selected choices in formula
    Agent roles (ACLs) sn_esg_gen_ai.cmd_agent_user
    Data access roles sn_esg.reader
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Generate carbon calculations for metrics

    Learn more about Operational Sustainability Management at Operational Sustainability Management (formerly Environmental, Social, and Governance).